Service Delivery Manager (PTP)

Job Description:

•  Production Supervision and Support        
•  Coordinates individual and teamwork assignments. 
•  Monitors workload balancing 
•  Supports high quality work through a positive environment. 
•  Monitors team members performance with the focus on improvement
•  Service Level Agreements and Performance Metrics
•  Ensures individual and team service levels are met or exceeded. 
•  Assists in reviewing daily, weekly, and monthly service levels and provides recommendations for improvements. 
•  Front line contact for questions or issues surrounding service levels.
•  Quality
•  Participates in providing feedback to the Quality team for improvement suggestions. 
•  Works with auditing resources on individual and team error trends 
•  Ensures timely feedback is provided to individuals and teams on quality issues, changes, or trends.
•  Performance Management
•  Assists in the creation of Performance Improvement Plans (PIPs) for • Team Members not meeting expected production or quality targets, monitors program for a defined period. 
•  Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards.

Others

•  Written and spoken ability to communicate in English for Accenture interaction.
•  Previous accounting experience/studies in particular AP
•  Must be able to impose herself/himself in front of the team through exceptional knowledge of the business and coaching skills.
•  Must be a good team player and be able to communicate easily with Accenture, Client and third parties’ staff at all levels.
•  Responsibility and accuracy in the completion of received tasks.
•  Ability to solve urgent matters and work under pressure.
•  Ability to impose a proactive spirit in the team.
•  Flexibility, especially in the period of month/quarter/year-end closing
•  Experience with accounting systems
•  Microsoft Office skills