Service Delivery Ops Senior Analyst
Job Description
RESPONSIBILITIES:
Monitor delivery of a program, project, or managed service.
Work with project managers to determine project plan, timeframe, and estimates.
Manage workload to ensure even distribution of responsibilities.
Ensure tasks and deliverables are in accordance with the statement of work and service level agreement.
Monitor delivery performance and quality using metrics and status reporting.
Communicate across multiple stakeholders to manage expectations, accountablity and impact.
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Date Posted
12/19/2023
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