Service Design Lead (Contingent on contract award)

Bellese Technologies is looking for someone with a passion for solving big problems in healthcare. We foster a learning environment that thrives on curiosity, innovation, and passion about improving healthcare in America. Our remote-first team is spread across 20+ states and leverages exceptional collaboration to amplify our strengths. We provide an environment focused around helping you achieve your goals. Because when you succeed, we all succeed.

Bellese Technologies is looking for someone with a passion for solving big, important problems in the healthcare space. We need designers who love partnering with clients to uncover users' needs that lead to performant, elegant, and useful solutions used by millions of Americans. Our solutions help empower patients and caregivers with the right information so they can make the best healthcare decisions possible. 

Are you a forward Service Design Lead who likes to work on solving complex problems and help drive innovative solutions with humans at the forefront? Do you have experience organizing, structuring, and labeling content in an effective and sustainable way? Are you a team player who enjoys a collaborative work environment that pushes boundaries and encourages new ways of thinking and working? If you answered “yes” to many/all of these questions then you may be just the kind of person we are looking for.

This position is contingent upon contract award.

Responsibilities

• Approaching information architecture challenges with empathy and compassion.
• Working as part of an agile software development team - you’re a creative thinker and skilled communicator who thrives in cross-functional teams.
• Working within complex systems with multiple stakeholders.
• Organizing, structuring, and labeling content across multiple platforms to optimize efficiency and sustainability to avoid redundancy and instill trust.
• Developing draft information architectures for final products.
• Prototyping IA concept designs to validate direction with appropriate user and stakeholder input.
• Evaluating the performance of information architectures through analysis and research.
• Participating in a wide range of human-centered research projects including usability testing, contextual and stakeholder interviews.
• Working closely with the development team to deliver the best experience possible.
• Utilizing and communicating human-computer interaction (HCI) best practices.
• Reducing ambiguity in problems through quantitative and qualitative research – you work with researchers to go to the source and make sure you truly understand the issues that the providers and customers want to be solved.
• Working with researchers to define IA goals for usability tests. 
• Communicating scenarios (using personas) to illustrate end-to-end experiences.
• Working with design leads and user experience designers to incorporate information architecture models. 
• Considering user behaviors learned in a legacy environment.
• Working with customer support and user researchers to identify information architecture issues, and drive measurable improvements.
• Translating ideas into actionable, testable solutions, and working with engineering teams to define and implement those solutions.
• Measuring results. You define success through clear metrics so the customer can see what works and what doesn’t.
• Work with customer support and user research to identify current user experience issues, and drive measurable improvements.
• Work as a part of an agile software development team. You’re a creative thinker and skilled communicator who thrives in cross-functional teams. 
• Engage and communicate with both technical and non-technical folks

Bellese offers

• Three weeks paid leave
• Flexible Schedule and Remote-First culture
• $3000 annual education stipend
• Work from home setup including Macbook (possibly used/refurbished)
• Collaborative, learning environment
• Health insurance
• 401K Plan with Safe Harbor contribution

Other:

Executive Order requiring COVID safety protocols

Bellese employees are Federal Workers and are subject to Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, dated September 9, 2021 (published in the Federal Register on September 14, 2021, 86 FR 50985). As condition of employment, employees will need to provide either: a: proof of completed COVID vaccinations OR b: have an approved medical or religious exemption and proof of weekly COVID testing.

U.S. citizen or legal right to work in the United States without sponsorship

Bellese Technologies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. In addition to federal law requirements, Bellese Technologies, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EEO is the law:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency:

https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf