Job Description
About Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.
For more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.
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OUR CULTURE AND VALUES
We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.
We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.
We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.
We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.
We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all.Â
LOCATION: REMOTE/HYBRID IN HOUSTON, TX AREA
ABOUT THE POSITION:
The Service Performance Engineer will be an instrumental part of the Fluence Americas Regional Services organization. This role will engage with the Field Service Engineers and Customers to identify and resolve product and performance issues to optimize fleet performance.
· Evaluate system performance and identify top regional technical issues. Develop and communicate cost, asset availability and reliability impact to the business. Support product engineering resolution of issues.
· Evaluate, identify and resolve system controls performance issues which requires an in depth knowledge of the Fluence control system and customer use cases.
· Evaluate requests from the business and OEMs for field action ensuring technical validity and clarity. Ensure field service team understands and implements technical bulletins.
· Monitor fleet key metrics to identify operational issues and drive actions to correct.
· Foster and maintain strong relationships with customers on performance concerns and technical issues supporting the Field Service Engineering team.
· Ensure lessons learned are captured and shared and implemented within Americas and global teams.
· Liaison with product engineering to reduce lifecycle costs of future products.
· Representative for service with supplier quality for OEM issues.
What will our ideal candidate bring to Fluence?
- Bachelors’ degree Electrical or Controls Engineering or equivalent required.
- Experience managing customer relationships and experience in Field Service.
- 3 years industry experience required or expertise with power conversion systems, chillers, batteries, controls (Utility, Wind, Solar, or Thermal energy equipment supplier).
- Understanding of energy storage from hardware and software standpoint.
- Must possess strong customer service mindset and a desire to take on tough and challenging projects
- Strong communication skills (written and verbal)
- Root cause analysis/problem solving skills
- Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)
- Demonstrated proficiency in Linux, Python, shell scripting.
Hybrid #hybrid
Unlimited PTO
Medical, Dental, Vision, Life and Pet Insurance
Generous 401K Match
Annual Bonus Incentive
Follow Fluence on LinkedIn: Fluence LinkedIn
Fluence Career Page:Â Fluence Careers
Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.Â
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Date Posted
10/28/2023
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