Service Performance Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Global Service Performance - Specialist

Working at Abbott

At Abbott Molecular, we realize the potential of personalized care as the laboratory's most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories, a global, diversified healthcare innovator with a legacy of pioneering work in medical diagnostics

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Opportunity:

This position works out of our Des Plaines, IL Headquarters

The Global Service Performance Specialist will support the Global Service documentation compliance & governance, audits (internal and external) and CAPA activities.

What You Will Work On:

• Support the Global Service Documentation Compliance & Governance:
  • Support the enforcement of documentation standards, policies, and operating procedure requirements
  • Ensures the Service & Support organization follows regulatory and quality processes when performing service functions, as well as drive best in class practices of ticket documentation
  • Support the Call Registration systems and processes, global standardization, training, and on-going assessment
  • Support the global field action service implementation tracking for the Service Organization
  • Support the development and launch of reporting mechanism for ticket documentation health scorecard and analyze opportunities for improvement

• Supports all related Audit & CAPA activities
  • Support the preparation and readiness of internal & external audits related to servicing teams and processes
  • Represent Service Organization during internal and external audits assigned
  • Execute and project manager Service assigned CAPAs effectively, while meeting each milestone deadline.

• Effective and result oriented skillset
  • Provide diligent and fact-based verbal and written communication
  • Ability to work effectively within a fast-paced, highly matrixed, and geographically diverse business environment
  • Be a champion of Quality, Lean and disciplined problem solving
  • Organization and cross-collaboration with other departments

Education, Skills & Experience:

Education

• Bachelor's degree in engineering, life sciences, clinical laboratory science or related discipline. Experience in Medical Device industry or other FDA regulated industry experience.
• Minimum 2 years of diverse technical and organizational experience, Such as working in Service /Quality organization is preferred.
• Minimum 3 years Quality and/or regulatory experience with exposure to CAPA, complaints, and field actions are strongly required.

Experience

• Project Management experience in manufacturing operations and/or quality is preferred.
• Experience working with Internal Stakeholders - Service and Quality organization
• AQR CAPA Certification and/or Auditor Certification is strongly desired
• Great communications skills desired.

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The salary for this role is between:

N/A

JOB FAMILY:

Support Services

DIVISION:

RMDx Rapid and Molecular Diagnostics

LOCATION:

United States > Des Plaines : 1350 East Touhy Avenue

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf