ServiceNow Administrator

STR is looking for a ServiceNow Administrator to join the team and be a key team member in keeping our organization running smoothly. The ServiceNow Administrator will work with key stakeholders to design and develop enterprise business solutions for our customers and serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow application suite of capabilities.

STR is a rapidly growing technology company with locations north of Boston, MA, Arlington, VA and near Dayton, OH. We specialize in advanced research and development for defense, intelligence, and national security, trying to understand how to protect our society: from stopping malicious botnet attacks, to understanding cyber vulnerabilities, providing next generation sensors, radar, sonar, communications, and electronic warfare to developing artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.

Responsibilities Include:

• Perform application maintenance to include performance monitoring and error identification and remediation.
• Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues.
• Lead or support platform/tool upgrade planning and execution. This includes reviewing and communicating relevant release notes.
• Manage platform/tool security: user/group access, administration, and access control lists. etc., per license allocations and best practices regarding privacy and security.
• Partner closely with stakeholders within the enterprise to document business requirements/processes and build solutions.
• Collaborate with managers, end users, and other stakeholders to identify and ensure data health and integration points between systems.
• Develop, document, and maintain knowledge articles, system diagrams, operating procedures, and associated training plans for system administration.
• Perform continual improvement activities on supported enterprise platforms research and advise on emerging products, services and standards supporting organizational goals.

Requirements

• A minimum of 3 years’ experience as a system administrator for ServiceNow is strongly preferred.
• ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist

• Ability to obtain a security clearance
• Strong consultative approach to applying technological solutions to business problems
• Strong familiarity with data preparation, processing, classification, and forecasting.
• Strong customer service orientation.
• High attention to detail, excellent oral and written communication skills
• Ability to exercise judgment and take appropriate initiative.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience with IT Service Management and ITIL best practices.
• Demonstrated understanding of product management and development principles.
• Familiarity with JavaScript and AngularJS.
• Familiarity with Agile software development

Benefits

STR employees may be subject to COVID-19 vaccination requirement in response to Executive Order 14042 and accompanying Task Force Guidance, unless a medical or religious accommodation is formally approved by STR.

STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber, next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.

STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.

STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at www.str.us for more info.

STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.

If you need a reasonable accommodation for any portion of the employment process, email us at [email protected] and provide your contact info.

Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.