ServiceNow Architect - 100% Remote

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

What you'll Do:

• You will work with internal stakeholders to provide an effective solution using the ServiceNow toolset.
• You will be responsible for the overall design of a large-scale enterprise application using best practices.
• you will also be responsible for developing various components, technical documentation, and implementation guides.
• You will serve as an ITIL expert in the analysis/development of existing processes, procedures, and methods to promote effective business and systems operations through standardization, improvement, simplification, and discontinuance.
• Establish and maintain strong and productive relationships with the IT partner and suppliers to ensure that service performance is effectively managed and monitored, and issues are dealt with promptly and in line with contractual obligations.
• Manage performance and set direction, priorities and assign clear accountabilities and performance expectations; review performance and address underperformance when needed. Lead the staff appraisal process effectively
• Drive process change by integrating new processes with existing ones.
• Provide domain, architecture, and the technical aspects of our projects to our clients
• Provide strategic recommendations around technical best practices & industry trends to clients
• Analyze and estimate the time required to design, develop, and implement the technical solutions
• Participate in requirements gathering meetings and provide inputs to the developers based on the requirements
• Collaborate with stakeholders and members of the team
• Guide junior members of the team when required
• Develop system documentation, including process flows, design documents.
• Propose integration with other tools whenever possible.
• Implement new release functionalities to help business users.

What We Offer:

• A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
• Three weeks (15 days) of paid vacation
• Ten paid holidays per calendar year (8 fixed and 2 floating)
• 6 paid wellness days
• Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!

What you'll Need:

• Extensive experience in end-to-end ServiceNow ITSM solution in ServiceNow
• Expert knowledge of ServiceNow solutions.
• Demonstrated experience with ITIL processes.
• Experience in an enterprise environment with multiple integration points.
• Experience in the design and implementation of ServiceNow solutions.
• Demonstrated experience in architecting and deploying large-scale ServiceNow. Implementations.
• Strong analytical skills to identify problems and recommend solutions that meet business requirements.
• Good communication and interpersonal skills to effectively collaborate with clients, stakeholders, and team members.
• Ability to work independently and take ownership of projects.
• Extensive experience in working in a Service Assurance, implementing ITIL / service management strategy, processes, and tooling.
• Significant and demonstrable experience in ITIL v4
• Influential relationship management skills with stakeholders, colleagues, and users in pursuit of delivering high quality services whilst maintaining service targets.
• Demonstrated experience with the functionality of ServiceNow and New Relic toolsets
• 2 years' experience in team management

**US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.**

**Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Proof of vaccination will be required. Alight complies with federal, state, and local laws with regard to accommodations related to this policy and will consider any accommodation request during the recruiting process. **

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

#LI-Remote

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $120,000.00/year (for full time employees) and the estimated maximum base salary for this role of $175,000.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.