ServiceNow Developer

Brief Overview:
Reporting to the IT Service Manager, this ServiceNow Developer position is critical for the success of the STR ServiceNow platform. You will work with members of Desktop Services for the betterment and ongoing support of the ServiceNow platform.

• Continued platform administration and troubleshooting
• Continuous development of new features and enhancements to existing features
• Ability to meet with and capture requirements from business stakeholders independently Ensure business continuity and uniformity across Business Operations in ServiceNow
• Training end users on utilizing the platform through 1:1 training, lunch and learns, group training, etc.
• Design, develop, build, and customize applications and integrations of various vendors

Requirements:

• Excellent customer service skills, including presentation, verbal and written communication skills
• Demonstratable expertise in ServiceNow workflows and automations
• Demonstratable expertise is configuring integrations in ServiceNow
• Experience of using business analysis tools/techniques to design and deliver business change
• Strong familiarity with ITSM and implementation of ITIL standards within the ServiceNow Platform
• Ability to work independently toward delivery of goals as well as collaborate in team efforts

Education:

• Bachelor's degree in computer science or related field or 6+ years relevant technical experience

Preferred:

• Strong foundational skills in organizing and able to execute multiple IT projects with minimal supervision
• Demonstrate the ability to learn new technologies and disciplines quickly
• Experience with mentoring or teaching infrastructure monitoring to peers
• 6+ years experience in the information technology field
• 3+ years experience in operating / maintaining the ServiceNow Platform
• 3+ years experience in implementing IT projects

Ability to obtain and maintain a government security clearance.
Occasional off-hour/on-call support is necessary. A certain degree of flexibility of schedule is required as some work (planned/unplanned) must be done outside of major production hours during pre-scheduled maintenance windows.
Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance.
STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.
STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.
STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at www.str.us for more info.
STR is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.
If you need a reasonable accommodation for any portion of the employment process, email us at [email protected] and provide your contact info.
Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.