ServiceNow Senior Software Engineer- Service Catalog

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Senior Software Engineer – Service Catalog based in India.

As a ServiceNow Senior Software Engineer, you will play a key role in designing and delivering scalable ServiceNow solutions that enhance enterprise service management and digital employee experiences. This position offers the opportunity to work on complex ServiceNow implementations, integrations, and custom development initiatives across large-scale environments. You will collaborate closely with business stakeholders, technical teams, and customers to translate requirements into innovative and efficient solutions. The role combines hands-on technical expertise with leadership responsibilities, allowing you to mentor engineering teams while contributing to strategic platform enhancements. Working within a highly collaborative and innovation-driven environment, you will help organizations maximize the value of the ServiceNow platform and drive meaningful business transformation.

• Lead the design, development, and implementation of ServiceNow solutions, with a strong focus on Service Catalog, Service Portal, HR Service Delivery (HRSD), and IT Service Management (ITSM) capabilities.
• Collaborate with end users, stakeholders, and technical teams to gather requirements and translate business needs into scalable technical solutions.
• Customize ServiceNow applications, workflows, user interfaces, business rules, and platform functionalities to support enterprise requirements.
• Design and develop integrations between ServiceNow and third-party systems using REST, SOAP, MID Server, and cloud-to-cloud integration approaches.
• Develop and maintain Service Catalog items, workflows, automated processes, and service request fulfillment mechanisms.
• Create and maintain service maps, event management configurations, and impact assessment rules while ensuring alignment with established platform standards.
• Support user acceptance testing, deployment activities, update set management, and production rollouts.
• Troubleshoot and remediate production issues, ensuring platform stability, performance, and adherence to service-level expectations.
• Produce and maintain technical documentation, operational procedures, and standard operating practices to support long-term platform sustainability.
• Mentor and guide engineering teams by promoting development standards, best practices, and continuous improvement initiatives.

Requirements

• Minimum of 4 years of experience implementing, administering, configuring, or developing solutions within the ServiceNow ecosystem.
• Strong expertise in ServiceNow Service Catalog, Service Portal, and HR Service Delivery (HRSD) modules.
• Proven experience with ServiceNow ITSM implementations, workflow automation, and service request management processes.
• Hands-on experience integrating ServiceNow with external platforms using REST APIs, SOAP web services, MID Servers, and cloud-based integration methodologies.
• Strong understanding of web services integration, bidirectional system communication, and enterprise integration architectures.
• Experience with data extraction and integration technologies such as JDBC, ODBC, or ETL frameworks.
• Advanced knowledge of ServiceNow scripting and development capabilities, including Business Rules, Client Scripts, Script Includes, UI Builder, and Scripted REST APIs.
• Ability to create technical design documents, user guides, and operational documentation.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to manage complex enterprise environments.
• Excellent communication and stakeholder management skills, with experience collaborating across technical and business teams.
• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or equivalent professional experience.
• Commitment to continuous learning and professional development within the ServiceNow ecosystem.

Preferred Certifications

• ITIL Foundation Certification.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow module certifications and accreditations are considered advantageous.

Benefits

• Opportunity to work on large-scale and innovative ServiceNow transformation projects across global enterprise environments.
• Access to official ServiceNow training programs and certification opportunities to support career advancement.
• Collaborative and inclusive work culture that encourages innovation, mentorship, and professional growth.
• Exposure to cutting-edge technologies, enterprise integrations, and digital workflow solutions.
• Significant ownership and involvement in high-impact customer engagements and strategic platform initiatives.
• Career progression opportunities within a rapidly growing and highly specialized ServiceNow practice.
• Supportive environment that values diversity, inclusion, and continuous learning.
• Competitive compensation package aligned with experience, technical expertise, and industry standards.