Services Engagement Manager

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs Notion provides one place for teams to get everything done seamlessly connecting docs notes projects calendar and email—with AI built in to find answers and automate work. Millions of users from individuals to large organizations like Toyota Figma and OpenAI love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays Tuesdays and Thursdays our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

Notion is hiring a Services Engagement Manager for AMER to help customers unlock the full value of Notion across onboarding implementation workflow transformation and long-term adoption.

The Services team helps organizations redesign how work gets done by embedding Notion as the connective operating layer across knowledge workflows systems and AI. We partner with customers in a forward deployed outcomes driven model to identify the highest value opportunities design and deploy tailored solutions and deliver measurable business impact at scale.

This is a highly cross-functional role spanning both pre-sales and post-sales responsibilities. You will partner closely with Account Executives Solutions Consulting FDE Product Engineering and Partners to shape and deliver high impact Services engagements and workflow transformation initiatives.

You will lead discovery scoping positioning and delivery for Services opportunities. You will help customers define their Notion operating system and redesign workflows across workspace architecture integrations Notion AI Custom Agents Workers governance and change management.

You will also identify high value repeatable customer problems where tailored solutions can drive impact at scale partnering with Product and Engineering to surface learnings close gaps and help productize successful patterns back into the core product and Services offerings.

The ideal candidate is equally comfortable operating with senior executives leading complex implementations navigating ambiguity and building repeatable Services motions as the function scales.

• Pre-sales

  • Lead discovery solution design scoping estimation packaging and commercial positioning for Services engagements including paid and forward deployed opportunities

  • Develop customer proposals implementation plans assumptions timelines staffing models and resource plans

  • Partner with Account Executives Solutions Consultants and Forward Deployed Engineers to shape Services strategy for strategic and Enterprise opportunities

• Post-sales

  • Lead large implementations from kickoff through launch adoption and optimization; serve as the primary point of contact for executive and day to day stakeholders

  • Coordinate across Sales Customer Success Product Engineering Support and Partners to drive outcomes and unblock dependencies

  • Identify risks dependencies resource needs and change management requirements early and proactively manage mitigation plans

• Operations & Outcomes

  • Define and track success metrics across Customers (e.g. workflow adoption AI usage workflow effectiveness and measurable business impact) and our business

  • Identify high-value repeatable customer problems where Services solutions can drive impact at scale. Partner with Product and Engineering to surface learnings close gaps and productize successful patterns into the core product and repeatable Services offerings

  • Contribute to building the Services function through repeatable methodologies packaged offerings run-books templates and delivery best practices; mentor teammates as the org scales

  • Travel as needed for customer workshops executive meetings and strategic onsite engagements

• 9+ years of experience in Services Consulting Solutions Architecture or Engineering Program Management or a related customer facing role

• Experience leading large complex enterprise engagements from pre sales through delivery

• Strong experience with discovery solution design scoping Services proposal & SOW creation commercial negotiations and executive stakeholder management

• Proven ability to manage multiple work streams and navigate ambiguity in fast-moving environments

• Experience designing and delivering business process and operating model transformations with a track record of leading AI enabled workflow transformation by identifying high impact use cases designing human in the loop processes and driving adoption

• Experience with AI-powered workflows integrations APIs automation is strongly preferred

• Ability to communicate effectively with both technical and non technical audiences from system administrators to C level executives

• Excellent written communication and presentation skills including the ability to build executive ready proposals

• Highly organized detail-oriented and comfortable balancing strategic thinking with operational execution

• Experience working in high growth environments and building new processes methodologies or programs from the ground up

• Familiarity with Notion is a plus

Services at Notion goes beyond implementation. We partner with customers across the full engagement lifecycle from discovery and scoping through deployment adoption and optimization to build intelligent systems of work that connect people knowledge workflows systems and AI and deliver measurable outcomes.

We partner with customers to:

• Architect scalable Notion workspaces and workflows that are easy to govern evolve and operate day to day

• Redesign critical business workflows and operating rhythms across functions (e.g. GTM Product Engineering IT HR Operations) to improve speed and clarity of execution

• Integrate Notion with the broader tech stack through APIs integrations and automation to reduce manual work and improve end to end workflow continuity

• Embed Notion AI Custom Agents and Workers into execution with the right human in the loop controls and governance

• Lead change management enablement and adoption programs so impact endures beyond launch

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description we still encourage you to apply. If you’re a builder at heart share our company values and enthusiastic about making software toolmaking ubiquitous we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories consistent with applicable federal state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please let your recruiter know.

Notion is committed to providing highly competitive cash compensation equity and benefits. The compensation offered for this role will be based on multiple factors such as location the role’s scope and complexity and the candidate’s experience and expertise and may vary from the range provided below. For roles based in San Francisco or New York City the estimated base salary range for this role is $220000 - $250000 per year.

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What We Do

Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion they're all in one place and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you your team and your whole company. Mission: We humans are toolmakers by nature but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion we're on a mission to make it possible for everyone to shape the tools that shape their lives.

Why Work With Us

Here at Notion our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft we'll be able to achieve our mission of enabling the world to better solve its problems.

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