Services Specialist - On Site Services

Job Description Summary

The purpose of this role is to perform the onsite installation, commissioning and service maintenance support on multiple customer sites with various GE Monitoring and Diagnostic products. This position requires delivering quality onsite and remote service support to customers questions or concerns

Job Description

Essential Responsibilities

In addition, in this role you will:

• Perform installation and service work on state of the art transformer monitoring equipment
• Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams
• Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level
• Liaise effectively with customers in job planning, execution, follow-up and sales support, and internally with engineering departments, manufacturing, and Sales team
• EHS Environmental, Health & Safety (EHS) Leadership, conduct field work in compliance with applicable regulations and ensure accurate employee safety practices
• Act as a primary technical resource for on-site work and lead in resolving engineering and product issues. Providing technical direction to skilled labor while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image both customer and GE Energy
• Provide installation and service direction on-site and remotely, including repairs, replacements, and rebuilds, for a range of equipment vintages, sizes, and application types
• Provide both external and internal timely, accurate, professional reports
• Provide, audit, and implement quality control requirements for on-site repair and upgrades in compliance with Engineering and Product Department standards
• Lead schedule details, project milestones, manpower requirements, quality issues, and tools/equipment requirements to the appropriate individuals.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications:

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Minimum of 1 year of basic experience in the Services & On Site Services.

Desired Characteristics:

• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.

The base pay range for this position is (72,400.00-90,500.00 USD Annual). The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for overtime. This posting is expected to close on [2/3/25].

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position