Services Sr Analyst

• Designs and implements incentive and recognition programs to incentivize PROviders and drive engagement and performance metrics.
• Solves complex business problems by performing competitive and market analysis utilizing subject matter experts both internally and externally where needed.
• Communicates data-driven insights to leaders by preparing analyses using multiple data sources; translating findings into clear understandable themes; and identifying complete consistent and actionable insights and recommendations.
• Collaborates cross-functionally to effectively deliver projects best practices and process improvement initiatives.
• Proactively works with PROviders to grow Lowe's for Pros memberships across the PROvider network.
• Collaborates cross-functionally across the network with Installations Merchants and Product Merchants to source products needed by the Independent Service PROviders.
• Executes the process of documenting policies procedures and processes for new or current initiatives.
• Monitor KPIs on a weekly basis and investigate performance variances.
• Applies solid knowledge of business analytics principles to all deliverables; leverages an understanding of policies data and resources to support projects or initiatives; collaborates cross-functionally to solve business problems; identifies recommends and implements ways to address improvement opportunities.

• Bachelor's degree in Business Administration or related field or equivalent years of experience in lieu of education requirement if applicable
• 3 Years of Experience in project/process management data analytics or services/merchandising /store operations
• 3 Years or more of experience with reporting systems such as Power BI or Looker Studio.

• Master's degree in Business Administration
• 5 Years of Experience in services merchandising and store operations.
• 5 Years or more of experience in cross-functional complex project management analytic design report development and complex root cause analysis.
• 5 Years of experience working with 3rd party vendors.
• 5 Years of experience working with a field organization.

• Associates are required to relocate to the Mooresville/Charlotte region to foster collaboration and facilitate improved testing and support.
• Lowe's supports a Flex Office concept where in-person work is required 5 days per week in the office at the Mooresville NC location.
• Most business meetings are planned around the Eastern time zone.

What We Do

It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger which is why our leaders build cultures of recognition and inclusion. You are heard and your curiosities are celebrated and championed here.

Why Work With Us

We have built a space where the curious can move freely. Up in title up in skills to the side with teams or back to try something completely new. We help you find your path — because when you win we all win.

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