Shift Lead - Champaign, IL

• Onboard new shoppers and provide continuous structured guidance and support to in-store shopper team—including actionable feedback for improvement—to help them achieve individual performance goals.
• Become the expert and go-to-resource on the Instacart in-store shopping process and store layout
• Utilize existing resources, tools, and team members to quickly identify and solve any shopper, customer, or retailer issues
• Build morale in-store and foster a collaborative, team-oriented work environment 
• Ensure orders are fulfilled accurately and to the highest standard of quality 
• Maintain in-store equipment and staging areas and proactively troubleshoot any issues with service and repair vendors 
• Maintain a comfortable in-store environment so that our shoppers can focus on their work 
• Enforce policies and handling in-store shopper violations and partner with local Operations Team to ensure personnel issues are escalated properly
• Brainstorm new process improvements that will enhance the in-store shopping and customer experience
• Exemplify the highest standards of professionalism and integrity to promote the culture, values, and mission of Instacart
  

ABOUT YOU

• You have interpersonal and communication, organization, planning, and prioritization skills
• You possess a mindset of resilience and perseverance 
• You have experience and comfort with using metrics and dashboards to make decisions
• You have demonstrated poise when navigating critical conversations with peers, retailer partners, and in-store shoppers
• You have experience working with diverse teams
• You possess strong motivational and leadership skills
• You are comfortable with challenging the status quo and being proactive in developing improvements to the in-store shopping and customer experience 
• You can be flexible: Shift Leads are required to report into one store; however, based on geographic locations, this might be subject to change 
• You have access to reliable transportation as Shift Leads may be required to travel between stores 
• You are able to deliver customer service that exceeds customer needs
• You have consistent access to and be able to effectively use a recent smartphone (iPhone 5 / Android 4.4 or newer)
• You must be able to do the following with or without reasonable accommodation:
• Lift up to 50 lbs regularly throughout shift
• Remain standing or walking, including up and down stairs, during shift
• You are able to consistently and reliably work 30-40 hours a week
• You are able to work regularly on weekends, including Sundays 

Compensation: $20.90/hour and competitive benefits