Shift Lead Vault (Shift 2)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany and France.

As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a Vault Processing Lead to join our PSA Vault Operations team to guide daily processing operations and serve as a subject matter expert while ensuring the highest standards of accuracy and service excellence for our collectors. This hands-on leadership role requires someone who can run shifts in the absence of supervisors lead by example and mentor team members while maintaining meticulous attention to detail. You'll be instrumental in upholding our commitment that every item—regardless of value—receives exceptional care and accuracy throughout the processing workflow.
You'll report to the Vault Operations Supervisor and work from our New Castle DE facility.

The schedule will be Sunday- Wednesday or Wed to Saturday 6:00PM - 4:30AM
What You'll Do:

• Catalog incoming inventory with meticulous attention to detail accurately identifying graded versus ungraded items while adhering to established style and content rules—because we simply have to get it right

• Run shifts when supervisors are not present serving as the primary point of contact and ensuring smooth operations while leading with integrity

• Monitor and report on key shift metrics including throughput completed items shipped and work remaining for the next shift to process

• Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments always starting with why and providing context

• Mentor and guide team members by sharing your expertise and knowledge fostering an environment of continuous learning and bringing out the best in everyone

• Perform and oversee inventory audits quality control checks and accuracy verification to ensure items are in correct locations both physically and systematically

• Put inventory into storage locations and systemically locate inventory with precision

• Organize picking tickets efficiently to provide for on-time shipping balancing efficiency with care—treating every item as special

• Pick inventory from designated locations and stage for packing and shipping

• Pack and ship inventory following prescribed packing methods and generate shipping labels

• Systemically and physically move items into designated storage or staging locations

• Operate material handling equipment safely to move products within the warehouse

• Put the skunk on the table—sharing challenges or concerns transparently so problems can be addressed quickly

• Seek feedback early and often to continuously improve processes and quality

• Safely handle and account for valuable merchandise ensuring its security and proper handling throughout all process stages

Who You Are:

• Someone who leads with integrity—making honest ethical decisions and understanding that trust is our brand

• Obsessed with serving the collector first working backwards from their needs and treating every item with the care it deserves

• Committed to getting it right consistently—possessing exceptional attention to detail research skills and a sharp eye for defects or misalignments

• Kind and respectful in all interactions—assuming positive intent displaying empathy and being constructive when providing guidance

• Able to communicate effectively both in writing and verbally providing context and ensuring others understand the goal and why

• Highly organized with strong problem-solving abilities thriving in high-paced environments while maintaining focus and quality standards

• Someone who thinks "yes" before "no"—exploring how something might work and embracing solutions that benefit collectors long-term

• Self-aware and always willing to learn and grow embracing feedback as a gift and sharing knowledge generously with team members

• Able to work collaboratively in close team environments while mentoring others and leading by example

• Detail-oriented with the ability to focus on individual tasks over extended periods without sacrificing accuracy

• Reliable and prepared—showing up on time with a positive attitude and ready to lead when called upon

• Comfortable running shifts independently and making operational decisions in the absence of supervisors

• High school diploma or equivalent education background preferred or equivalent work experience

• Associate's degree in relevant field preferred

Physical Requirements

• Bending and Twisting: Bending neck/waist twisting neck/waist and squatting.

• Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time.

• Hand Use: Regular hand use for various tasks.

• Hearing Requirements: Ability to hear alarms signals and verbal instructions.

• Receiving and Inspecting Submissions: Ability to receive and in some departments inspect submissions. Ability to use a sharp blade and retrieve submissions from packaging.

• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Range: The hourly pay range for this position starts at $26.00. Entry level operations positions generally start at an hourly rate of $17.00. Actual compensation in this range will be based on a variety of non-discriminatory factors including location job level prior experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to [email protected].

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

If you are based in California you can read information for California residents here.

What We Do

Collectors has multiple business lines that grade authenticate and sell millions of high-value record-setting collectibles. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator and Card Ladder) coins (Professional Coin Grading Services) video games (Wata) event tickets autographs and memorabilia and with your help we can continue to grow rapidly. Our goal is to make the joy of collecting accessible to everyone - collectors looking to complete their set inventors looking to maximize the value of their collection and anyone who’s looking to preserve a game card or coin that reminds them of fond memories in their lives. We’re entering an exciting new stage of growth as a result of our acquisition in 2021 led by entrepreneur and sports card collector Nat Turner D1 Capital Partners L.P. and Cohen Private Ventures in addition to renowned athletes and collectors. We’re investing in scalable modern infrastructure to support the maturation of the industry increasing value of collectibles and demand for our services. Help us build a tech-enabled business for collectors. Our services span collectible coins trading cards video games event tickets autographs and memorabilia through our subsidiaries which include Professional Sports Authenticators (PSA) Professional Coin Grading Services (PCGS) Wata Certified Coin Exchange (CCE) Collectors Corner Set Registry Collectors.com and the Long Beach Expo collectibles trade show. Since our founding in 1986 we have graded and authenticated more than 80 million items. We employ over 1000 people across our Santa Ana CA headquarters New Jersey Seattle Hong Kong Paris Shanghai and Tokyo.

Why Work With Us

Collectors has long been the global leader in third-party authentication grading and valuation services for collectibles. This gives us the chance to disrupt the industry by applying technological advances to our services. We strive to be the most innovative organization in collectibles building an ecosystem that celebrates the joy of collecting

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