Site Complaint Coordinator

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

MAIN PURPOSE OF ROLE :

• Accurately evaluate, review, assess, and process complaints in a uniform and timely manner.
• Evaluate complaint documentation and investigation information to determine what level of further investigation, if any, is required to determine a possible failure of a device/product, labeling, or packaging to meet any of its specifications.
• Conduct final closure review of complaint case information.
• Review complaint case information for correct application of procedures, codes and documentation where returned product investigation is not required.

MAIN RESPONSIBILITIES :

• Be proficient with the complaint handling process and be able to review and assess customer complaints associated with division's products.
• Ensure evaluation and closure of complaints are performed in a timely manner.
• Identify cases requiring additional information and request information from appropriate sources.
• Document evaluation and closure activities clearly and accurately, utilizing software applications, computers and databases.
• Maintain files per procedures.

QUALIFICATIONS :

Education

• Education Level
• Associates Degree (± 13 years)

Experience/Background

• Minimum 2 years
• 2 years of experience in quality related experience

The salary for this role is between:
N/A

JOB FAMILY:
Operations Quality

DIVISION:
ANSC Nutrition Supply Chain

LOCATION:
United States > Sturgis : Building 01A

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
No

SIGNIFICANT WORK ACTIVITIES:
Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf