Site Reliability Engineer - Nexthink

• Design implement and maintain Nexthink dashboards investigations campaigns and services focused on device performance and user experience.
• Leverage Nexthink telemetry and analytics to develop a device health scoring framework and identify candidates for PC refresh based on performance lifecycle stage failure trends and user sentiment.
• Develop proactive maintenance initiatives (e.g. patching storage optimization software updates) based on predictive insights and device analytics.
• Lead the configuration administration and continuous optimization of the Nexthink platform in alignment with NBCU's endpoint engineering roadmap.
• Develop and implement automation strategies including Nexthink remote actions and scripts to proactively remediate endpoint issues and streamline operational workflows.
• Partner with cross-functional teams including Local IT/Operations Cyber Security and Software Governance to improve endpoint visibility and reliability.
• Provide technical guidance and best practices for monitoring and improving enterprise-wide digital employee experience.
• Translate platform insights and analytics into actionable recommendations that drive operational improvements and innovation.
• Identify new opportunities to leverage Nexthink data for proactive engineering solutions and improved decision-making.
• Provide training and guidance to operations and engineering teams on Nexthink capabilities and best practices.
• Stay current on emerging technologies digital experience monitoring tools and IT service management best practices to continuously improve endpoint engineering processes.

• Bachelor's degree in Computer Science Information Technology or equivalent experience.
• 8+ years of experience in desktop or end-user systems engineering preferably in a large enterprise environment (30000+ endpoints).
• Experience working with enterprise security and compliance standards.
• Nexthink Platform Experience - Strong experience configuring monitoring and automating Nexthink to improve Digital Employee Experience (DEX). Experience with similar platforms (Microsoft Endpoint Analytics Riverbed Aternity ControlUp) is also valued.
• Scripting & Automation - Experience with automation and scripting tools such as PowerShell Python Bash NQL or Ansible to improve operational efficiency.
• Endpoint & Infrastructure Knowledge - Deep understanding of endpoint performance monitoring endpoint lifecycle management and cloud platforms (Azure AWS).
• Incident Prevention & Troubleshooting - Ability to analyze large data sets identify trends and implement preventative solutions to reduce incidents.
• Security & Network Awareness - Familiarity with enterprise security policies endpoint protection tools and IT compliance standards.
• Strong experience with endpoint management platforms including Intune Autopilot SCCM Jamf Active Directory and Microsoft 365.
• Excellent communication skills and ability to collaborate effectively with operations infrastructure cybersecurity application teams and leadership.
• Ability to work both independently and collaboratively in a fast-paced enterprise environment.

• Nexthink certification(s)

• This position has been designated as fully remote meaning that the position is expected to be performed from a non-NBCUniversal worksite most commonly an employee's residence.

What We Do

From film television news theme parks interactive media and streaming our people are at the center of it all. ​Here we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. ​ Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers consumers and businesses that consume and love NBCUniversal’s content. And while you design build and architect your career we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact here you can.

Why Work With Us

For us it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating always solving and always ahead of competition.

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