Site Reliability Engineer, General Team

As a Site Reliability Engineer at GitLab, you are part of the team tasked with maintaining the availability of all user-facing services at GitLab. 
General Team SRE's are skilled professionals who apply sound engineering principles, operational discipline, and effective automation to our operating environments and the GitLab codebase.

As an SRE on the General Team, you will support services for GitLab.com that do not fit the mission of the other Reliability Teams. Your problem-solving mindset and ability to build boring solutions will help the General Team team with our mission and vision

What you’ll do  

•  Participate in an on-call rotation to support the availability of gitlab.com and other user facing services. 
•  Play a crucial role in creating new services and ensuring the smooth operation of existing services, all with the goal of meeting and exceeding availability SLAs.
• Collaboration for Availability Improvements: General Team SREs take ownership of collaborating with cross-functional teams, working closely with other teams and departments to drive overall improvements in the availability and reliability of the SaaS platform.
• Performance Optimisation: SREs focus on continuously optimising the performance of the SaaS platform, analysing system behavior, identifying bottlenecks, and implementing improvements to enhance efficiency and user experience.

What you’ll bring 

• Strong experience with applying development skills in an SRE environment
• Production experience with GCP 
• Experience with Change Management Tools (Ansible, Chef, and Terraform)
• Strong operational skills and comfortable working in a complex environment
• A good understanding of Network and Application Security and Compliance
• The ability to switch contexts frequently

About the team

The General Team exists to ensure that all services at GitLab are properly supported by either providing that support directly or routing requests for new work to the appropriate Reliability team while also being the primary operators and maintainers of the GitLab.com application. In the short-term, the goal is shrink the overall pool of what we call "General" by assigning ownership of services to appropriate Reliability team so that full attention can be paid to the processes, frameworks, architecture and automation required to properly support the GitLab.com application in the long term.interested).

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

#LI-MD5