Site Reliability Engineer

 SRE is part of a global organization that leverages the latest technology to communicate with our colleagues across the globe. We organize ourselves into distributed teams -- SRE teams are anchored to iManage offices across the globe. Tuesdays and Thursdays are dedicated to in-office collaboration rapid innovation and developing a sense of belonging at iManage. Mondays and Fridays are reserved for (remote-friendly) focus time to get things done. Have the best of both work styles in a workplace that is intentional about belonging collaboration and accomplishment.
Being a Site Reliability Engineer at iManage Means…
You are an engineer a builder and a systems thinker. You’ll create middleware and platform guardrails that empower developers to innovate quickly and reliably. You combine technical depth with empathy to eliminate customer pain especially when working with enthusiastic teams stewarding the world’s most privileged data.
You uplift those around you act as a subject matter expert and drive change. You chase contributing factors over root causes value code over documentation and documentation over process. You’ll engage in architectural discussions reduce toil and deliver scalable resilient platforms that support our customers and organization.
As an SRE you’ll help scale our cloud platform collaborate across teams to promote standardization and resiliency and participate in on-call rotations. You’ll be a key voice in observability change management and service scalability.
iManage is experiencing explosive growth in its flagship cloud product. We’re seeking software and systems engineers specializing in reliability and platform services to join our transformative cloud journey. This requires rethinking technical decisions with a beginner’s mindset and a focus on resilience and sustainability.If you write code think in systems embrace complexity and automation and are passionate about service resilience and scalability — we want to talk to you.
iM Responsible For…

• Eliminating TOIL through automation and software development.
• Partnering cross-functionally with application teams and internal stakeholders.
• Creating a modern cloud-native platform that is resilient cost-effective and secure by default.
• Scaling cloud infrastructure to support our Kubernetes-based ecosystem.
• Maintaining the freshness and utility of platform services.
• Improving the security posture of our products.
• Designing automation orchestration observability and disaster readiness into our products.
• Participating in production support and on-call rotations.
• Leading incident management and post-incident retrospectives.

iM Qualified Because I Have…

• Experience writing design documents postmortems and refactoring application code.
• Built automation to reduce operational burden or developed internal SaaS tools.
• Ability to advocate for SRE principles (e.g. SLOs vs SLAs) and introduce them effectively.
• Experience in public cloud or hosted datacenter environments (Azure and AKS preferred).
• A passion for collaborative teamwork.

Bonus Points If I Have...

• Hands-on experience with Linux server stacks (Ubuntu/Debian preferred).
• Knowledge of cloud provisioning platforms (Terraform preferred).
• Exposure to configuration management tools (Chef preferred).
• Experience with containerization/clustering technologies (Docker preferred).
• Familiarity with observability and alerting tools (Prometheus/Grafana or ELK/EFK).
• Practical experience with CI/CD pipelines and rollout strategies.
• A bachelor’s degree (or equivalent experience) in Computer Engineering or related field.
• Proficiency in one or more programming languages (e.g. Java Python Golang).
• Familiarity with scripting languages (e.g. PowerShell Bash Python Ruby).

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage we are committed to building a diverse and inclusive environment and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

iM Getting To… 

• Join a rapidly evolving industry-leading SaaS company on an exciting journey of growth and scalability!  
• Take on meaningful high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.  
• Own my career path with our internal development framework. Ask us more about this!  
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.  
• Be part of a supportive and experienced team within a dynamic inclusive and encouraging culture.  
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.  
• Collaborate in a modern open-plan workspace featuring a gaming area free snacks and drinks and regular social events.  

iManage Is Supporting Me By... 

• Creating an inclusive environment where I can help shape the culture not just by fitting in but by adding to it. 
• Providing a market competitive salary that is applied through a consistent process equitable for all our employees and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Offering comprehensive Health/Vision/Dental/Life Insurance and a 401k Retirement Savings Plan with a company match up to 4%.  
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave and 10 weeks 100% paid for secondary leave.  
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation volunteering celebrating holidays spending time with family or simply taking time to recharge and reset. 
• Having multiple company wellness days each year to prioritize mental health and well-being.  
• Providing access to RethinkCare a global behavioral health platform that enhances personal well-being strengthens professional resilience and empowers parental success through expert-led training and resources.  

The overall US annual base salary range for this position is $103000 - $159000 per year. Individual compensation for each candidate depends on factors such as qualifications experience and candidate location. This range does not include additional forms of compensation such as bonuses commission or benefits. Your recruiter will provide further details about the offer range incentives and overall compensation during the hiring process. 

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received please send them to [email protected] so our team members can review. 

About iManage… 

At iManage we are dedicated to Making Knowledge Work™. Our intelligent cloud-enabled and secure platform is trusted by 4100+ customers and 430000 users worldwide managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.  

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  

So we’re looking for people who embrace challenges. People who thrive on solving problems pushing boundaries and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality empower our employees to grow unlock their potential and create a meaningful impact on everything we do.  

Whoever you are whatever you do however you work. Make it mean something at iManage. 

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.  

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. 

Learn more at: www.imanage.com  

Please see our recruitment privacy statement for more information on how we handle your personal data.

What We Do

iManage is dedicated to Making Knowledge Work. Over one million professionals across 65+ countries rely on our intelligent cloud-enabled secure knowledge work platform to uncover & activate the knowledge that exists inside their business content and communications. We are continuously innovating to solve the most complex professional challenges & enable better business outcomes. Our work is not always easy but it is ambitious & rewarding. We are a people-first company where our employee's wellbeing is our #1 priority! That’s why we offer generous paid time off private benefit packages that include Health/Vision/Dental/Life plus our employee assistance program (EAP) and HealthyMinds app to support your mental health and wellbeing. We realize that work is more than just a paycheck; it’s an important part of living and growing. We strive to have a positive impact on families and a commitment to creating an organization where everyone can thrive. We’re on a mission to foster an environment where everyone makes progress innovates and comes together as part of a best-in-class workplace. Everyone at iManage plays an important part in achieving our vivid future.

Why Work With Us

We’re looking for people who love a challenge. People who are happiest when they’re working hard solving problems and collaborating with the industry’s best and brightest. In exchange we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible.

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