Site Reliability Software Engineer-Work from home-Evernorth

Remote, Work from home, United States (EST hours)

Come, grow your career with us.

Join a team whose mission is to move forward in the methodology of site reliability engineering (SRE). SRE is a set of principles and practices that incorporates resiliency software engineering via automation. Enjoy creating and modify existing applications to provide early warning awareness of potential problems, which eliminate toil, and measure real service level objectives (SLO) using service level indicators (SLI)/service level agreements. Be a part of a team that drives a culture of continuous improvement, continuous development. Enjoy the benefits of supporting systems that are efficient and improve customer satisfaction. We are looking for candidates with delivery experience. Be a part of Cigna's future.

The role requires a wide variety of strengths and capabilities, including

• Bachelor's degree or equivalent experience
• 3+ years of experience in Developer, Operations roles
• Knowledge of application, data and infrastructure architecture disciplines
• Working proficiency in development and monitoring tools
• Ability to work in large, collaborative teams to achieve organization goals
• A mindset focused on reliability, uptime and the customer experience
• SRE experiences a plus
• Willing to work on a distributed team spanning multiple time zones.
• Analytical and problem-solving skills
• Good communication skills
• The desire to continually learn and test your own boundaries
• Exposure to standard software development practices including agile, deployment pipelines, continuous integrations and continuous delivery
• Understanding of software skills such as business analysis, development, maintenance and software improvements

Qualifications:

• 2+ years of Python experience, required.
• 2+ years of hands on experiences in some AWS technologies like - Cloud Watch, Step Functions, Lambda, Glue, EC2, Redshift, DynamoDB, SQS, ECS/EKS, Elastic Search, SnowFlake, Elastic Cache, databricks, TeraForm to name a few.
• Experience with monitoring and observability systems like Dynatrace, CA APM, Splunk, a plus.
• Experience with build and deployment pipeline technologies like Jenkins, Terraform, Ansible, GitHub, a plus.
• Experience in Pyspark, a plus.

The primary responsibilities include

• Operational analysis
  
  • Manage and monitor production systems
  • Application Availability & performance issues
  • Data and Integration issues
  • Stakeholder communication
• Incident Management and root cause analysis
  
  • Facilitate the incident management
  • Guide the team on root cause analysis
• Manage performance metrics
  
  • Work with stakeholders to identify & define the service level indicators and objectives
  • Measure and report the performance metrics.
• Automation and tools
  
  • Work with the service delivery teams in developing and testing automation of repetitive and manual efforts.
  • Work closely with engineering teams on monitoring and performance management tools initiatives to improve system reliability and performance.
• Team building
  
  • Help teams transition to SRE mind set
  • Help with SRE adoption across teams

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 115,100 - 191,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.