Mgr Software Engineering

4 Days in the office from any of our locations in Johnston RI Nashville TN Iselin NJ Westwood or Medford MA Phoenix AZ and couple other locations

Role is not relocation eligible. 

Role Summary

The Manager of Software Engineering leads a team of engineers to deliver high-quality scalable and reliable software aligned to business and customer outcomes. This role combines technical depth disciplined execution and strong leadership to drive team performance uphold engineering standards and ensure consistent delivery. The manager owns team outcomes develops talent and partners across product architecture and engineering to deliver meaningful customer value.

Responsibilities

Technical Expertise and Quality
Ensures the team adheres to established engineering standards including code development and documentation practices. Guides technical execution and reviews designs and code to maintain quality scalability and maintainability. Coaches engineers on tools frameworks and development workflows to raise the overall technical bar.

Execution and Delivery
Owns delivery of team commitments including scope timelines and quality. Tracks progress removes blockers and manages risks to maintain consistent velocity. Coordinates with cross-functional partners to ensure alignment with business priorities and customer needs. Drives predictable incremental delivery of product enhancements and capabilities.

Ownership and Accountability
Takes full ownership of team outcomes including delivery technical health and team performance. Operates independently in decision making related to execution and technical direction within the team. Identifies and resolves systemic issues that impact delivery quality or team effectiveness.

Collaboration
Builds strong working relationships with product managers architects and peer engineering teams. Ensures alignment on design approaches and integration points. Facilitates healthy team dynamics and resolves conflicts to maintain a productive and focused environment.

Communication
Communicates clearly with both technical and non-technical stakeholders. Provides transparent updates on progress risks and decisions. Ensures the team maintains clear and consistent communication practices across workstreams.

Leadership and Talent Development
Leads by example and sets clear expectations for performance quality and accountability. Hires develops and retains engineering talent through coaching and mentoring. Creates an environment that supports continuous improvement learning and career growth.

Impact and Continuous Improvement
Delivers measurable team-level impact through reliable execution and strong engineering practices. Improves team efficiency system scalability and operational reliability. Drives continuous improvement in delivery practices tooling and team effectiveness.

Customer Focus
Advocates for customer needs in design and delivery decisions. Partners with product and design to improve user experience. Ensures systems are performant reliable and aligned to customer expectations.

Required Qualifications

10+ years of hands-on software development experience delivering scalable and reliable systems

7+ years of experience managing engineering teams and delivering software products

Strong understanding of software development practices including agile methodologies lifecycle management configuration management and release processes

Experience leading design and delivery across modern technology stacks including front-end frameworks (Angular React or Vue) and backend languages such as Java Python or similar

Experience with cloud platforms such as AWS Azure or GCP including secure handling of sensitive data 

Experience with CI/CD pipelines such as Jenkins CircleCI or equivalent

Strong written and verbal communication skills with the ability to operate across technical and business audiences

Desired Qualifications

Experience in financial services including consumer banking business banking or payments

Understanding of banking systems custody and financial operations

Ability to navigate complex organizations and drive alignment to deliver outcomes

Education

Required: Bachelor’s degree in Computer Science Engineering or a related discipline

Preferred: Master’s degree in a related field

Pay Transparency 

The salary range for this position is $ 180000  - $ 231000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.   

We offer competitive pay comprehensive medical dental and vision coverage retirement benefits maternity/paternity leave flexible work arrangements education reimbursement wellness programs and more. Note Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens its parent subsidiaries and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age ancestry color citizenship physical or mental disability perceived disability or history or record of a disability ethnicity gender gender identity or expression genetic information genetic characteristic marital or domestic partner status victim of domestic violence family status/parenthood medical condition military or veteran status national origin pregnancy/childbirth/lactation colleague’s or a dependent’s reproductive health decision making race religion sex sexual orientation or any other category protected by federal state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit qualifications performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check which may include initial credit motor vehicle record public record prior employment verification and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

What We Do

As one of the oldest and largest financial services firms in the United States with a history dating back to 1828 we’re committed to providing solutions and expertise that support our customers clients colleagues and communities in what’s next on their own unique journey. We invest in the humans who build the logic ideas and innovations that bring new technologies to life. Investments in AI cloud computing machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us you’ll find a customer-centric culture and a supportive collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation

Why Work With Us

We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits plus a diverse culture of people and perspectives we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving and we believe you can too.

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