Skillbridge - Enterprise Support Manager Internship

Why We Have This Role

How You’ll Find Success

• Strong problem-solving skills: Can navigate a fast-paced ambiguous environment and find creative solutions to challenges.
• Excellent process and system comprehension: Adept at navigating complex workflows across people systems and data with ease - tactically proficient and detail-oriented while simultaneously possessing the ability to zoom out for a 100-foot strategic overview.
• Excellent communication skills: Verbal and written - critical to managing stakeholder and team expectations reporting and developing internal partnerships.
• Leadership and mentoring abilities: Passionate about coaching and mentoring a high performing team.
• Results-oriented mindset: Driven by achieving successtakes action to celebrate success remove barriers and make choices to adjust focus areas as needed.
• Strategic thinking: Able to design and implement innovative global and scalable operational processes that increase efficiency and ensure a positive stakeholder experience.

How You’ll Grow

• Leadership Development: As a Manager there will be ample opportunities for the individual to further develop their leadership and mentoring abilities.
• Strategic Thinking and Process Improvement: You will have the chance to design and implement innovative global and scalable operational processes. You can take the initiative to identify areas for improvement streamline processes and optimize efficiency within the department.
• Cross-Functional Collaboration: You will have the opportunity to gain exposure to different areas of the business to broaden your understanding of the company's operations enhance your communication and teamwork skills and provide a holistic perspective that will be valuable for your career advancement.

Things You’ll Do

• Lead a team of Enterprise Support specialists to deliver high touch technical support and hands on break fix support.
• Provide coaching and mentorship to guide career development for their team
• Foster a culture of accountability inclusion and customer obsession
• Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience
• Collaborate with the Product team bringing unique insights on real-world client needs to shape Product roadmap.
• Partner closely with our XM Success team to own complex product support issues and enable that teams’ success
• Manage team capacity and resource allocation
• Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers
• Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience

What We’re Looking For On Your Resume

• Bachelor’s degree or completion of Bachelor’s degree by military exit date
• Excellent verbal and written communication skills
• Passion for enabling others to achieve success
• Demonstrated ability to build and lead teams to concrete and measurable results
• Excellent analytical/problem-solving skills with a history of driving impact within a high-growth organization
• Excellent interpersonal skills and the ability to coach and influence others

What You Should Know About This Team

Our Team’s Favorite Perks and Benefits

• In-office perks like catered lunch snack bars and the ability to bring your dog to work (in select offices)
• Relocation bonus for out of state applicants
• 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
• Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
• Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities

Skillbridge interns are paid directly by the military/DOD and therefore not eligible for compensation from Qualtrics.

What We Do

Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections increase customer loyalty boost employee engagement and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint respond in-the-moment to fix or improve experiences and stay across the latest market trends and opportunities. Our vision as an organization is to improve the human experience.

Why Work With Us

We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And most importantly where what you do matters. That's why we work at Qualtrics.

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