SOC Coordinator

Job Description:

We are seeking a diligent and organized SOC Coordinator to join our Security Operations Center. As a SOC Coordinator at Intelligent Technical Solutions you will play a crucial role in managing scheduling, coordinating between various team members, and stepping in to assist as required. Reporting to the SOC Manager, this part-time role requires a flexible, team-oriented individual with excellent organizational skills.

Job Qualifications:

• Prior experience in a coordinating or scheduling role, preferably within a technology or cybersecurity context.
• Exceptional organizational and planning skills.
• Excellent written and verbal communication skills.
• Basic understanding of cybersecurity principles and SOC operations.
• Proficiency in using scheduling tools and software.
• Ability to adapt quickly and step into various roles as needed.
• A collaborative, team-oriented mindset.

Job Responsibilities:

• Coordinate and manage the schedule for the SOC team, ensuring coverage at all times.
• Act as a liaison between various team members, facilitating smooth communication and cooperation.
• Step in to assist in SOC operations as needed, demonstrating adaptability and resourcefulness.
• Contribute to maintaining a positive, collaborative work environment within the SOC.
• Collaborate with the SOC Manager and other stakeholders to ensure optimal efficiency and productivity of the SOC team.

Job Maintenance:

The ideal candidate will align with ITS’s commitment to continuous learning and adaptation. They should demonstrate a proactive approach to staying updated with the latest developments in the field and foster a similar culture within their team.

Job KPI's:

• Scheduling Accuracy: The ability to correctly schedule shifts ensuring that there are no gaps and that all required roles and shifts are adequately covered.
• Response Time: The speed at which the SOC Coordinator can respond to scheduling changes or issues. This might include sick leave, unplanned overtime, or other scheduling disruptions.
• Task Completion Rate: As the SOC Coordinator may have to step into various roles, the rate at which they complete assigned tasks effectively and accurately can be a valuable metric.
• Team Satisfaction: Since this role directly affects other team members, their satisfaction with the scheduling process and communication can be a key measure. This could be assessed through regular surveys or feedback sessions.
• Communication Efficiency: The effectiveness and timeliness of communication between different team members, shifts, or departments could also be a KPI. This might be measured by looking at response times, the speed of issue resolution, or feedback from team members.
• Reduction in Scheduling Conflicts: A reduction in the number of scheduling issues or conflicts over time could be a good indicator of the SOC Coordinator's effectiveness.

Pay rates start at $16/hr. and vary by experience and location.

Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring. Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.