Software Developer - Production Engineer

Introduction
Watson Orders is a Silicon Valley based technology development group within IBM targeting the development of world-class conversational AI. Our mission is to deliver advanced technology solutions that address real-world data driven needs in customer-facing the quick service restaurant environment. We are focused on using state-of-the-art Machine Learning AI and related technologies to completely transform the customer experience

Your Role and Responsibilities

We are currently looking for skilled Software Developer – Production Engineering to ensure performance and reliability for AI & ML driven voice agent microservices Edge Kubernetes clusters network services and storage layers.

Responsibilities:

• Work closely with other Watson Orders development teams in an embedded SRE model to help define & implement key metrics for uptime reliability and performance of these services and develop runbooks for incident management.
• Develop deep service telemetry through metric collection distributed tracing visualization and reporting via Open Telemetry Prometheus and related tooling.
• Implement stability and performance optimizations in Python.
• Design develop and maintain CICD pipelines for integration and edge Kubernetes clusters.
• Participate in the definition and management of SLIs SLOs and error budgets for infrastructure and production services.
• Design and implement infrastructure-as-code pipelines.

PLKR_24

Required Technical and Professional Expertise

• AWS experience designing implementing and support cloud-based infrastructure
• Experience architecting deploying and supporting Kubernetes in cloud environments
• Experience designing and supporting distributed systems
• Experience writing production code in one of more languages such as Python (preferred) Java Go in a microservices environments
• Linux experience configuring supporting and optimizing

Preferred Technical and Professional Expertise

• Familiarity running distributed ML workloads in cluster orchestrated environments
• Experience building and supporting telemetry and related infrastructure (Open telemetry Jaeger Grafana Prometheus)
• Experience designing and implementing infrastructure as code pipelines
• PubSub Experience (Kafka SQS SNS MQTT)
• Experience designing and implementing traffic routing strategies in edge and microservices environments.