Software Engineer 2

Join our dynamic Azure Customer Experience Engineering team!

We own the Customer Support Platform for Azure, which includes experiences for Azure Customers and Support professionals. We are on the journey of transforming Azure customers into Azure fans. Our top-level objectives include winning customer satisfaction via services and experiences that provide the help they need and reduce customer pain time. The digital transformation of support experiences for Azure customers, including Managed Service Providers (MSPs)/Cloud Solution Providers (CSPs) and unmanaged partners, is a crucial investment focus to enhance customer satisfaction (CSAT), transparency, and efficiency. This position will play a vital role in improving Azure support experiences, empowering customers with self-help and AI advancements.

In Azure, we are on a mission to be the world's most reliable, distributed cloud. "Quality" is critical to this mission and it is not a finite destination. It requires continual, habitual investment throughout the development and service lifecycles. Quality is directly tied to customer trust, and it must continually be earned. We live and breathe quality and engineering fundamentals.

We are looking for a collaborative and skilled engineer with a growth mindset who would love to work in an agile development team, embrace and solve new technology challenges. As a Software Engineer 2 on this team, you will have ample opportunities for growth while gaining valuable experience across the spectrum of technologies, from UI to back-end. You will be a valuable member if a growing team that values diversity of thought, and recognizes everyone for their personal strengths and desire to learn and grow. Our team believes in living the core Microsoft values of Respect, Integrity and Accountability.

We measure our success in terms of Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs). You will be responsible for driving the service quality, instrumentation, reliability, and scalability metrics at every point in the development process. You will have an opportunity to impact the bottom line of our service stack directly. We use a variety of technologies in building our products such as: Object Oriented Programming, Node.js, Azure, Service Fabric, AI, Azure Kubernetes, JavaScript, AJAX, React, Web API etc.

On our team, we strive to build lasting relationships, and we make each other better by supporting, mentoring, laughing, and empathizing. We believe strongly that diversity and empathy are key to building great teams and crafting visionary products with global appeal. We value variety in perspectives and backgrounds, and work together to create an inclusive environment that supports this.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications:

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science , or related technical discipline AND 2+ years technical engineering experience with any object-oriented coding languages including, but not limited to C++, C#, Java or Python
  • OR equivalent experience.
• 1+ years of Full Stack Engineering experience.
• 2+ years of Distributed Systems experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check:This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Proven ability to plan, schedule and deliver quality software
• Excellence in software engineering practices, including coding with a foundation in data structures, algorithms and testing, debugging and analytical skills
• Enjoy dealing with ambiguity and complexity in a collaborative and intellectually curious environment.

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Responsibilities:

• Building platform and experiences for Azure customers to empower them with best-in-class products and services.
• Working with Azure Product/Service teams and customers to implement scalable self-serve solutions.
• Ensure high quality, secure, scalable and performant code.
• Support customers and livesite in a DevOps model.
• Mentor and coach other developers