Software Engineer, Analytics (Remote; Full Time; Multiple Openings)

Say hello to possibilities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We're currently looking for:
Responsible for enhancing the base system for RingCentral's analytics platform, creating fault-tolerant scalable services with new functionalities, and contributing to API design.
To succeed in this role you must meet the following requirements:

• Leading feature enhancement to improve efficiency and identify trends and opportunities to drive growth of RingCentral's software products and business.
• Collaborating with cross-functional teams to identify areas where enhancements are needed and designing new systems and functionalities to meet ongoing needs.
• Investigating/troubleshooting cloud telephony and video conference-related issues on RingCentral's analytics platform.
• Driving escalation management and incident management to recommend, develop, and implement best practices.
• Participating in root cause analysis to allow the Analytics team to be more efficient in planning, designing, building and operating RingCentral's platform.
• Developing tools to enhance monitoring and troubleshooting of RingCentral's platform

Desired Qualifications:

• U.S. Master's degree in Computer Science, Applied Mathematics or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor's degree or equivalent in Computer Science, Applied Mathematics or a related field plus five (5) years of related experience, is required.
• Experience with REST, Kafka, Google Cloud Platform (GCP), Amazon Web Services (AWS), Agile, Linux, Java, SQL and Scala is required.

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Parental support for children with developmental and learning disabilities
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
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