Job Description
Ready to do the most impactful work of your career? At Coinbase we are uncompromising on our mission to increase economic freedom. The bar is high the environment is intense and we like it that way. This isn't a place for complacency it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough" you belong here. Coinbase is a remote-first but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Software Engineer Enterprise Apps on the EAA Consumer CXAE team within Coinbase's Enterprise Applications and Architecture org you'll build the platforms and services that power customer experience workflows for Coinbase's support agents. This team is responsible for the tools and applications that help CX agents resolve customer issues faster and more accurately. You'll own full-stack development of high-impact internal applications shipping features that drive agent productivity and customer satisfaction at scale.
What you'll do:
- Build and ship full-stack services and applications using Golang gRPC TypeScript and React to support CX agent workflows and automation.
- Own the design and implementation of third-party platform integrations that extend the capabilities of Coinbase's internal CX tooling.
- Partner with team members on architecture decisions code reviews and engineering best practices across testing deployment and observability.
- Identify and mitigate technical risks during design and implementation to maintain platform reliability for high-traffic production systems.
- Translate complex technical concepts into clear narratives for non-technical stakeholders across CX product and leadership teams.
Required Skills and Experience:
- 3+ years of software engineering experience including 3+ years building and shipping user-facing web applications with JavaScript and modern component-based frameworks (React).
- Proficiency in Go with hands-on experience building scalable backend services using gRPC event-driven architectures (Kafka or similar) and SQL or NoSQL databases.
- Experience operating production systems on AWS with Kubernetes Terraform and CI/CD tooling (BuildKite or similar) including implementation of rate limiters caching load balancing and circuit breakers.
- Demonstrated experience integrating with third-party vendor APIs and SaaS platforms in a production environment.
- Utilizes generative AI responsibly maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency cost and quality.
- Demonstrates the ability to responsibly use generative AI tools and copilots (e.g. LibreChat Gemini Glean) in daily workflows continuously learn as tools evolve and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency cost and quality.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility and benefits (medical dental vision 401(k)).
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or genetic information. Applicants with criminal histories will be considered consistent with applicable federal state and local laws.
- US Applicants: View Employee Rights Know Your Rights and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application you agree to our Candidate Privacy Notice. US applicants: By submitting your application you agree to Arbitration of Disputes.
- AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes allowing our interviewers to fully focus on you as the candidate. Coinbase will not use AI to make decisions impacting employment.
Skills Required
- 3+ years software engineering experience including 3+ years building and shipping user-facing web applications with JavaScript and React
- Proficiency in Go with hands-on experience building scalable backend services using gRPC
- Experience with event-driven architectures (Kafka or similar) and SQL or NoSQL databases
- Experience operating production systems on AWS with Kubernetes Terraform and CI/CD tooling (BuildKite or similar)
- Experience implementing rate limiters caching load balancing and circuit breakers in production systems
- Demonstrated experience integrating with third-party vendor APIs and SaaS platforms in production
- Responsible use of generative AI tools and copilots (e.g. LibreChat Gemini Glean) with human-in-the-loop practices
What the Team is Saying
_0.png)
Coinbase Compensation & Benefits Highlights
How does Coinbase ensure its pay and bonus plans are competitive?
Coinbase uses a market-driven pay-for-performance approach to keep pay and bonus plans competitive. Coinbase regularly benchmarks roles against leading technology and fintech companies using external market data and reviews its compensation programs on a recurring basis to ensure salary bonus and equity remain aligned with the broader market and business goals. Annual bonus and equity programs are tied to both company results and individual impact so when Coinbase and its people perform total rewards reflect that performance.
Coinbase Insights
What We Do
Crypto creates economic freedom by ensuring that people can participate fairly in the economy and Coinbase (NASDAQ: COIN) is on a mission to increase economic freedom for more than 1 billion people. We’re updating the century-old financial system by providing a trusted platform that makes it easy for people and institutions to engage with crypto assets including trading staking safekeeping spending and fast free global transfers. We also provide critical infrastructure for onchain activity and support builders who share our vision that onchain is the new online. And together with the crypto community we advocate for responsible rules to make the benefits of crypto available around the world.
Why Work With Us
We have the opportunity to accelerate the pace of innovation in the world by building an open financial system. Our vision is to create more economic freedom in the world to help people control their own wealth start companies have financial privacy and participate in the global economy. And to get us there we focus build and move as a team.
Gallery
Coinbase Teams
Coinbase Offices
Remote Workspace
Employees work remotely.
Coinbase is remote-first which enables us to innovate build and move quickly. Our teams are able to work effectively from around the globe with time for in-person offsites and team meetups to enhance collaboration and connection.
Similar Jobs
Coinbase
Operations Manager
Coinbase
Senior Software Engineer
Coinbase
Derivative Sales Analyst (Prosumer Sales)
Coinbase
Associate Manager Billing Operations & Strategy
Explore More
Date Posted
06/24/2026
Views
0