Software Engineer - Flex - L3

Join the team as our next Software Engineer - L3 

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

Twilio is growing rapidly and seeking a software engineer to be a key member of the Twilio Flex R&D unit. Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs. You would be one of the first engineers in Bangalore, India for the Flex R&D unit. Reporting to an Engineering Manager, you will play a key role in developing new capabilities for Flex with high quality, automation and observability, and will own your services end to end. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable Twilio to achieve our goal of being the world’s most trusted customer engagement platform.

As a Software Engineer (L3), you will:

• Build, deploy and manage applications in AWS cloud.
• Work on full-stack development of platform tools and application services.
• Write automated unit tests and functional tests in a continuous integration and delivery environment.
• Understand complex architectures and be comfortable working with different teams.
• Conduct performance analysis and capacity management.
• Own reliability for the team’s services and participate in an on-call rotation.
• Adapt and prioritize multiple issues in a highly agile and dynamic environment.
• Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
• Collaborate with other team members, including Product team, to help influence, own, and improve solution offering.
• Participate in Agile ceremonies for software development and contribute to the testing of your code, delivery and maintenance of what you deploy to production.
• Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.
• Help junior developers by mentoring them, providing guidance, and positively influencing their careers.

Twilio is looking for a strong Software Engineer who lives the Twilio Magic and has a demonstrated track record of building product capabilities for enterprise native cloud applications, with an API first approach, has experience and exposure to the entire development lifecycle from idea to design, requirements to implementation, testing through deployment, and beyond into support. You will also:

• Bachelor’s or Master’s degree in Computer Science or related industry experience
• 5-8 years of experience developing highly-available, secure, native cloud enterprise SaaS applications in Java, Go or Python.
• Experience with AWS, GCP or other public cloud infrastructure platforms. Multi-region deployment is a plus.
• Experience building distributed systems at scale based on microservices architecture.
• Experience with container technologies - Docker/Kubernetes.
• Extensive experience with REST API design and implementation.
• Familiarity with SQL/NoSQL databases and caches.
• Familiarity with streaming systems such as Kafka, Flink, Spark
• Experience implementing modern automated testing and CI/CD pipelines. Develop, Test, Deploy your code.
• Expertise in configuration management for deploying, configuring, and handling servers and systems.
• Strong belief in automation over toil.
• Positive attitude and aptitude to learn and execute quickly in a small team
• Excellent written and verbal communication skills
• Strong expertise in solving complex production issues. 
• Familiar with Scrum and Agile methodologies.
• Previous experience with Contact Center and Customer Engagement solutions is a plus.

Location 

This role will be based in our Bangalore, India office. 

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.