Vail Systems Inc.

Software Engineer Test & Infrastructure II

Reposted 6 Hours Ago

Easy Apply

Chicago metropolitan area Chicago IL USA

Hybrid

89K-116K Annually

Mid level

Information Technology • Machine Learning • Natural Language Processing • Software • App development • Conversational AI • Big Data Analytics

The Role

As a Software Engineer Test & Infrastructure II you will design test automation frameworks validate real-time systems enhance CI/CD integration and collaborate across disciplines to improve QA processes.

Summary Generated by Built In

Who You Are

You catch problems before they explode—testing edge cases and degraded paths others overlook so production fire drills can be prevented. You care deeply about the tools you use and create shaping the internal frameworks and pipelines your team depends on. Your work validates millions of real-time customer interactions every day from web to telephony platforms and you’re always growing through peer reviews knowledge sharing and mentoring. You thrive in flexible human-centered environments where hybrid collaboration and sustainable engineering aren’t just buzzwords but the way you work. If you love building robust high-throughput test platforms as much as we do we’d love to hear from you!

At Vail our QA Engineering team is deeply technical — we don’t just validate features we build the frameworks and infrastructure that test real-world signaling flows analyze media quality and run performance tests that mimic millions of live voice and web sessions. We're engineers at heart with a QA-first mindset and a passion for building robust scalable systems that reveal issues before our customers do.

What You’ll Do

Design and Extend Automation Frameworks: Build maintainable modular test infrastructure in Python Perl Java or Ruby that adapts to evolving APIs and systems.
Develop Advanced Test Suites: Own automation for complex functional integration and regression scenarios across distributed microservices and telephony systems.
Validate Real-Time Systems: Contribute to test harnesses that validate signaling flows (SIP RTP SDP WebRTC) and API transactions under varying network conditions.
Enhance CI/CD Integration: Implement optimize and maintain automated test pipelines in Jenkins or similar systems including containerized and Kubernetes-based environments.
Collaborate Across Disciplines: Partner with developers QA peers and DevOps engineers to ensure tests are integrated early in the release cycle and deliver meaningful insights.
Analyze Failures & Root Causes: Use log aggregation tools packet captures and dashboards (e.g. Kibana Grafana) to diagnose failures and improve coverage or resiliency.
Contribute to Test Data & Metrics: Work with SQL and NoSQL databases to generate and validate test data interpret automation results and measure performance.
Mentor & Share Knowledge: Help guide junior engineers in automation practices framework design and debugging strategies.
Drive Continuous Improvement: Identify gaps in test coverage reliability and efficiency—propose and implement technical solutions that raise QA maturity.

Qualifications - We encourage you to apply if you think your experience may be a match even if you do not meet all of the qualifications.

Bachelor's degree in Computer Science/Engineering or a related field or equivalent experience
Experience: Typically 2–5 years in software development test automation or QA infrastructure engineering.
Programming Skills: Strong proficiency in one or more of Ruby Java C#/.NET C++ Perl Python or JavaScript
Frameworks & Tools: Experience with JUnit TestNG PyTest RSpec Cucumber or equivalent automation frameworks.
CI/CD & Containers: Working experience with Jenkins (or similar) Docker and basic Kubernetes workflow (jobs pods Helm charts).
Systems Knowledge: Familiarity with distributed architectures API testing and network-level debugging.
Telecom/Media (Preferred): Exposure to SIP/SDP/RTP WebRTC or similar signaling and media systems.
Databases: Solid understanding of SQL and NoSQL databases for data-driven testing.
Analytical Skills: Strong problem-solving mindset able to triage and isolate issues across multiple layers of the stack.
Collaboration: Experience in Agile environments; comfortable contributing to cross-functional sprint work code reviews and retrospectives.

Who We Are

At Vail we believe in the unique power of voice interactions to create more expressive more intimate and more efficient interpersonal interactions. Using Vail technology we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions including our customer base the scope of products we offer and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs including:

· Multiple medical dental and vision plan options

· Company-paid life insurance short and long-term disability

· 401(k) savings plan with company match (50% on first 6% of employee contribution)

· 35 days total annual PTO

· Annual Bonus Program

· Paid maternity and paternity leave

· Relocation allowance

· Employee referral bonus

· Gym membership

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving innovation and development efforts.

Our offices are located in Deerfield and Chicago IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.

Top Skills

Docker

Java

Jenkins

Kubernetes

NoSQL

Perl

Python

Ruby

SQL

What the Team is Saying

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The Company

Chicago IL

274 Employees

Year Founded: 1991

What We Do

At Vail we develop innovative technology to enhance the way people communicate. Our mission is to create business value for our clients and growth opportunities for our employees by developing solutions that inspire people to interact freely and authentically.

Why Work With Us

We are constantly learning. That's why we organize hackathons workshops and book clubs and encourage continued education via courses and seminars. Bringing great minds together is important for our success so we hire people with diverse backgrounds stay active in our fields attend conferences and are always learning from our peers.