Solutions Architect

📍 Location: Boston (office 3 days/ week)

🤝 Team: Implementation

💵 $130-160k + bonus + equity

At Blink we build digital workplace experiences people actually want to use. Our platform transforms intranets into dynamic personalised hubs that keep workforces connected informed and engaged — wherever and however they work. We partner with some of the world’s leading organisations like Domino’s JD Sports and McDonald’s making sure they can reach their entire workforces and build cultures where people feel informed included and inspired — and we’re just getting started.

We’re looking for a Solutions Architect who thrives at the intersection of technology people and problem-solving. In this role you’ll shape how our customers bring Blink to life — designing smart scalable solutions that make a real impact from day one.

You’ll work closely with customers our customer-facing teams and our engineers acting as the technical glue that turns ambitious ideas into successful implementations. If you love translating complex requirements into elegant solutions leading projects with confidence and helping customers get maximum value from innovative technology you’ll feel right at home here.

• Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
• Scope and define technical solutions based on complex customer requirements.
• Liaise with Product and Engineering to offer innovative solutions to customer business challenges and help drive Product roadmap initiatives.
• Deliver impactful technical presentations documentation tutorials and self-service resources to prospective and existing customers.
• Respond to technical components of RFPs.
• Plan track and oversee technical project timelines and specifications: conducting regular projects status meetings managing risks and proactively addressing technical challenges.
• Understand and lead customers through complex testing cycles.
• Collaborate cross-functionally with Sales Implementation Customer Success Support Product and Engineering teams.

• 5+ years of project management experience in B2B software implementation Technology consulting or SaaS business environments.
• Experience working with offshore or remote engineering teams.
• Proven track record in customer-facing technical roles.
• Experience in troubleshooting customer issues - managing issue mitigation and closure.
  

• Deep understanding of:
• Enterprise application landscape.
• Application and identity architecture.
• Data relationships and dependencies.
• SaaS protocols and integrations.
• APIs (SCIM 2.0 / REST).
• User authentication flows (OAuth SAML).
• Familiarity with one or preferably several of:
• Web development (JavaScript HTML frontend frameworks).
• Mobile development (iOS Android).
• Backend development (Java C# Node.js Python).
• IP-based real-time communications.
• Knowledge of core application security principles.

• Bachelor's degree in Engineering Computer Science MIS or comparable field preferred.

You will have the opportunity to be part of something impactful large-scale and meaningful. Most importantly you’ll work for a company with a strong purpose with an ambitious and supportive team embarking on a journey most start-ups can only dream of!

Benefits include:

• Equity allocations with significant upside potential
• Simple transparent and generous bonus plan
• Company shutdown between Christmas and New Year.
• 20 days’ leave + public holidays.
• 401(k) to help you save for a bright future

• Private health insurance- with medical dental and vision coverage
• Ability for you to grow learn and solve a variety of challenges working in an ambitious environment with smart people.
  

At Blink we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences so all applications will receive fair and equal consideration without regard to ethnicity religion gender gender identity or expression sexual orientation nationality disability age or veteran status.

What We Do

Blink is the mobile-first employee experience platform that connects your people systems and culture in one super-app. It bridges the digital divide between deskless and desk-based workers supercharging employee communication and engagement at industry-leading companies like McDonald's Nokia Domino’s JD Sports RATP Dev and Stagecoach. Blink is the top-rated Employee Communications Application on Gartner Peer Insights and a Leader in the G2 Grid for Best Employee Engagement Software.

Why Work With Us

Blink is where impact meets ambition. Join a mission-driven team reinventing workplace experience for organizations everywhere. We’re closing the digital divide powering seamless communication and partnering with global giants—all while scaling across Boston London and Sydney. Be part of the journey others only dream of. 🚀

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