Solutions Architect (Federal)

Duties and Responsibilities

ExtraHop’s Solutions Architecture team is very different from many other consulting practices—we focus on outcomes and customer success rather than racking up billable hours. As a member of our Solutions Architecture team you’ll play a critical role in the success of our customers products and position in the marketplace. Our Architects tackle the most difficult business and technology problems across a vast array of industries and technologies. As a Solutions Architect at ExtraHop you will never be bored again.

• Conduct deep technical and business discovery sessions with Fortune 500 and Federal customers for the development of creative solutions to challenges uncovered.

• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.

• Profile industry-specific applications across a broad range of verticals; create technical assets and written collateral to support product improvement and marketing efforts.

• Conduct root cause analysis of high-profile technology problems and advise customers on their resolution.

• Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.

• Develop customized data analysis to monitor changing technical and business conditions in real-time.

• Create rich data visualizations to aid tactical investigations and realize strategic objectives.

• Design and implement ExtraHop product deployments to maximize time-to-value and ongoing positive technical outcomes.

• Create automated tools to streamline repeatable processes and maximize time spent building intelligent solutions.

• Conduct hands-on learning sessions with key customer personnel.

Required Qualifications and Experience

We’re looking for a Solutions Architect who can help us grow to the next level as a company. As a starting point for this position you’ll need the following background:

• Top-Secret active security clearance for onsite access.

• Bachelor’s degree or equivalent experience in computer science engineering or information technology

• Minimum of 3 years of experience in Information Technology particularly networking and systems administration

• Experience in customer-facing positions; excellent interpersonal skills

• Understanding of core networking principles (layers 2 through 4 of the OSI model) and application protocols (HTTP SQL CIFS/NFS HL7 Memcache DNS)

• Familiarity with principles of internetworked applications and related technologies (HTTP databases caching distributed systems etc)

• Experience with scripting languages such as Python and JavaScript

• Excellent written communication skills

• Independence motivation and desire for practice ownership

• Familiarity with MITRE ATT&CK or other cybersecurity frameworks.

$96000- $123000 + benefits