Job Description
Why We Need You
Solution Consulting (Presales) is a critical part of the sales engine at PagerDuty - driving revenue and successful customers. The individual taking on this role will help us grow the team, raise the bar on our execution and bring creative ideas to improve our effectiveness while also making us more efficient. The right person leading this team will have the opportunity to make a huge difference for PagerDuty, our team members and our customers.
Key Responsibilities
- Recruiting and talent development - you ensure we continue to hire outstanding people who will help us execute where we are today and lead us well into the future. This includes helping develop internal talent while in their current role, as well as taking a genuine interest in individuals’ careers and providing them opportunities to gain skills and experiences that will help position them for the roles they’re looking for down the road
- You constantly challenge the way things are done, looking for creative solutions to optimize for both effectiveness and efficiency. Â
- You embody our Run Together values, building bridges across the organization, and partnering closely with the Sales Leadership to proactively identify and target accounts to penetrate. This will include new logo lands as well as upsell/cross sell opportunities at existing customers.
- You have a great handle on the business - you know the deals in flight, where there’s risk and opportunity in the deals. You prioritize to ensure we’re focusing our limited bandwidth and resources on what will make the biggest difference. You manage our most expensive activities, Proofs of Value (POVs), closely with a focus on setting them up for success, delivering value and communicating the value proven.
- You actively sell. This is not a desk manager role. Rather, the expectation is that the person taking on this role will be one of our best sellers. Sales reps / managers and SCs will actively be pulling you into deals because of your credibility and ability to move things forward.
- You contribute to our product direction by ensuring our product team sees what customers are looking for, market changes, etc. and provide credible opinions, backed by data, to start the discussion Â
Basic Qualifications
- 8+ years of pre-sales experience
- 3+ years experience leading a team of Solutions Consultants
- Experience selling SaaS in a competitive environment
- Ability to travel as necessary
- Permanent, unrestricted work authorization in Australia
 Preferred Qualifications
- Bachelors degree or higher, preferably in a technical field
- Strong verbal and written communication skills
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.Â
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.Â
Your package may include:
- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid volunteer time off - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Â
Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.Â
Go behind-the-scenes @pagerdutylife on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Explore More
Date Posted
08/17/2023
Views
7
Similar Jobs
Senior Design Manager (Infrastructure) - Canonical
Views in the last 30 days - 0
Canonical a leading opensource provider seeks a Senior Design Manager to drive innovation in cloud and AI technologies The role offers remote work glo...
View DetailsSenior Product Designer - Org & Security - Typeform
Views in the last 30 days - 0
This job description outlines a role in developing an intelligent contact management system with AI capabilities The position involves designing user ...
View DetailsExecutive Director Patient Advocacy - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics is seeking an Executive Director for Patient Advocacy to lead initiatives in autoimmune disease treatment The role involves build...
View DetailsMedical Affairs Writer Contract - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics seeks a Medical Affairs Writer to develop scientific publications and communications for cell therapy innovations The role requir...
View DetailsProduct Manager Wallet SDKs - Startale
Views in the last 30 days - 0
The text describes a job alert system where applicants must mention UNSELFISH and use a specific tag to demonstrate they read the post It explains the...
View DetailsRecovery Analyst Underpayments - Trend Health Partners
Views in the last 30 days - 0
TREND Health Partners seeks an Underpayment Recovery Analyst to optimize client reimbursement through collaboration and detailed claim analysis The ro...
View Details