Solutions Engineer

About Us

Finance in a Box is a G&A Consulting firm based in California, USA. We provide outsourced CFO/Controller services to companies around the world. In addition, we assist companies with building accounting teams.

Job-Overview

Job Title: Solutions Engineer

Job Location: 100% Remote

Job Shift: US PST Shift (8.30 pm- 5.30 am, IST)

Our client seeks to hire a talented and motivated Solutions Engineer to onboard our customers by executing implementation strategies, troubleshooting issues, and advising on best practices for optimizing the use and expansion of our software.

Responsibilities and Duties

• Interpreting and resolving user questions concerning system use and user behavior within clinics and determining the best implementation methodology for each customer
• Understanding customer requirements and implementing the best possible solution for each unique situation
• Exceeding customer expectations on response quality, timeliness of responses, and overall customer experience
• Resolving issues that are deemed not necessary for escalation to the Practice Engineering Team
• Assisting Practice Customer Success teams with system configurations and user management
• Identifying and implementing opportunities for increased operational efficiencies with clinic onboarding & support procedures to enhance client service delivery
• Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team

Preferred Qualifications

• Bachelor’s Degree in Computer Science or other related field
• 5+ years of experience in a customer-facing technical position is required (ideally for a SaaS company)
• A passion for providing excellent customer service; and delighting customers comes naturally to you
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Excellent written and verbal communication skills with the ability to communicate technical concepts to technical and non-technical audiences
• Strong understanding of Google applications, query tools, cloud-based environments, and database systems
• Familiarity with Python, Public Cloud Platform(s) [AWS / Google Cloud Platform, Azure, etc.], basic networking / IT knowledge

Benefits

• Financial: Competitive salary
• Work-Life Balance: Flexibility on vacation and time off
• Health: Healthcare paid by the company
• Remote Work: Work from home

If you are interested in a position with growth potential, kindly send your current CV/resume to [email protected] along with your current & expected remuneration & notice period.

Competitive compensation and advancement opportunities await! Looking forward to hearing from you.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.