Solutions Engineer

About Zowie:

At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.

Having found strong product market fit with world-class ecommerce brands, we're now looking for impact-driven Solutions Engineer to help our customers unlock maximum value from our highly extendable platform/product. At Zowie, Solutions Engineers are never bored, have a lot of autonomy, and thrive in a huge diversity of technical, customer- or industry-specific challenges.

If you're passionate about understanding customers and delivering a lot of value to them quickly, check this role out and reach out to us.

What you will do:

• Be a bridge between business and technology - you'll dive deep into business needs, understand processes, find improvement opportunities, and translate them into technical solutions
• Become a product expert capable of finding non-obvious ways of achieving customers' objectives
• Participate in advanced product configuration
• Work with customers’ technical teams to prepare specifications for dedicated integrations
• Implement dedicated integrations between the Zowie platform and customers’ systems (e.g. e-commerce platforms, communication channels, data sources, CRMs)
• Work with our Customer Success Team to improve Zowie’s business value to existing customers

Ideally, you’ll bring with you:

• Ability to code in JS or Python (e.g. to integrate with an API) and understanding of web technologies (HTML, CSS, etc)
• Experience working directly with high-level customer stakeholders
• Great communication skills to understand customer needs deeply and explain complex technical issues in simple terms
• High proficiency in English (both spoken and written)
• A customer-first attitude
• Great problem-solving skills
• Self-starter, results-driven approach
• High degree of ownership and autonomy

It’ll be awesome if you have experience:

• Working with APIs (REST, GraphQL, SOAP web services, etc.)
• Supporting chatbots
• Working in a similar position

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things. 

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 

• Growing fast. You’ll have a lot of autonomy and impact as we grow.