NinjaOne

Solutions Engineer

Posted Yesterday

2 Locations

Remote or Hybrid

Junior

Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)

Our mission is to simplify IT operations making IT teams more efficient and users more productive.

The Role

The Solutions Engineer is responsible for explaining technical aspects of products to users post-sales supporting sales teams pre-sales guiding implementations and providing customer support while collaborating with internal departments to resolve product issues.

Summary Generated by Built In

Description
About the Role
As a Ninja Sales Engineer you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.
Location - Hybrid - MTTH in office. Austin TX or Tampa FL
What You'll be Doing

Prepare and deliver technical presentations that explain our products or services to customers and prospects
Guide our customers through the implementation of the NinjaOne solution
Work closely with our sales teams to understand customer requirements and provide sales support
Partner with our account management department to meet the needs of our existing customer
Work a set schedule (8 am - 5 pm) with rotating on-call responsibilities
Take initiative and provide prompt accurate follow-up to tickets and support call
Troubleshoot Window
Collaborate with Engineering Product Management and other internal departments to resolve critical product issues develop solutions to minimize cycle time for problem resolution and make improvements for future release
Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including but not limited to the creation of new knowledge base articles/solutions and procedures
Actively participate in the design of our consulting processes

About You

2+ Years' experience as a Sales Engineer
Proficient in Windows (Windows registry services etc.) and have working knowledge of Linux/Mac
You exercise sound judgment and prioritize based on customer impact
As a lifelong learner you are adaptable to new technologies and embrace change
Polished verbal and written communication skills that deliver messages with a customer first mindset
You skillfully build and maintain relationships both in-person and virtually
You can work independently and with a team in a global environment
Ability to efficiently multi-task with several tools work independently and prioritize tasks honor rules of engagement and follow policies processes and procedures
You are highly organized
Driven and Self-motivated you set the pace for your self and others around you
Customers clients and teammates see you as a problem solver that brings all the details to the solution
Bachelor's degree preferred but not required

About us
NinjaOne unifies IT to simplify work for more than 35000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management autonomous patching backup and remote access in a single console to improve efficiency increase resilience and reduce spend. By automating IT and managing all endpoints organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative kind and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package which includes medical dental and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information marital status veteran status or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid

Top Skills

Linux

macOS

Windows

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The Company

HQ: Austin TX

2000 Employees

Year Founded: 2013

What We Do

NinjaOne the automated endpoint management platform delivers visibility security and control over all endpoints for more than 30000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management patching and visibility for environments at any scale. It is proven to increase productivity reduce security risk and lower costs. 

Why Work With Us

NinjaOne is proud to be an independent founder-led company. NinjaOne is filled with passionate driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity inclusion and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.