Superblocks

Solutions Engineer

Reposted 15 Hours Ago

New York City NY USA

In-Office

80K-180K Annually

Mid level

Artificial Intelligence • Cloud • Enterprise Web • Natural Language Processing • Software • App development • Automation

Shape the future of software

The Role

As a Solutions Engineer you'll assist customers with technical support integrating the platform and providing feedback to the product team. You'll engage directly with users to understand their needs support them in real-time and create technical documentation for new features.

Summary Generated by Built In

Superblocks is reimagining software development for a billion builders. Our mission is to help every team build deploy and manage AI-powered software with full control and flexibility.

Why Join Us?

We’re one of the fastest-growing AI startups backed by top-tier investors and widely adopted by companies like Instacart Sofi Betterment and Carrier. Our team comes from Uber Stripe Datadog Confluent Elastic and Google and has founded/architected systems like Kafka Kibana Debezium Datadog APM and more.

Since launching Clark our AI builder the response has been overwhelming with strong adoption from enterprises across different industries.

We’re fully in-person at our NYC HQ near Union Square and are looking for exceptional people who are passionate about creating great products.

The Role

As a Solutions Engineer at Superblocks you’ll be the technical voice closest to our customers - helping unblock them in real time shaping how they adopt the platform and translating their needs directly into product improvements. This isn’t traditional support. You’ll operate at the intersection of engineering product and customer success - digging into code debugging complex workflows and guiding enterprise teams through high-stakes integrations.

If you love solving real problems with real users and you’re excited to work closely with engineers PMs and customers alike—this role is for you.

Responsibilities:

Engage with the Superblocks customer base to resolve technical support requests while continuing to educate our clients on the use of the platform.
Provide personalized assistance via live chat and manage our live ticketing system (Zendesk) to facilitate seamless integration and utilization of Superblocks.
Partner with Product Management and Engineering leaders to build a tight feedback loop that will provide customer feedback - which will be used to determine the direction of large features
Participate in customer meetings to gain firsthand insight into our user’s needs and preferences.
Build comprehensive technical documentation for newly introduced product functionalities alongside user guides aimed at aiding customers in navigating intricate use-cases.

Must Haves:

Interested in solving technical problems for customers
Determined driven & have a desire for continuous learning
An engineer by way of education: whether by Bachelor’s degree or coding bootcamp
Technical with experience in JavaScript Python OR TypeScript and familiar with web technologies (e.g. REST APIs HTML/CSS).
A strong presenter and confident in technical conversation
Passionate and pride yourself on staying up to date with the latest technologies
Excited to work from the New York office 5 days a week
You’re all-in and committed to building a generational AI company far beyond a 9 to 5 job

Compensation:

The base salary ranges between $80000–$180000 USD plus bonuses and a generous equity package. Final comp will be based on experience and skills.

If you’re excited to build the experience that can enable the next billion builders and AI-powered apps let’s talk.

Top Skills

CSS

HTML

JavaScript

Python

Rest Apis

Typescript

Zendesk

View all jobs at Superblocks

View Superblocks Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: New York City NY

60 Employees

Year Founded: 2021

What We Do

Superblocks is reimagining software development for a billion builders. Our mission is to help every team build deploy and manage AI-powered software with full control and flexibility. From startups to Fortune 500s companies are rethinking how they build powerful software with Superblocks.

Why Work With Us

At Superblocks you'll join a product-focused customer-obsessed team building the future of software development. We move fast stay close to our users and adapt quickly in a constantly evolving industry. If you're driven by impact this is the place to be - we promote from within and give you real ownership from day one.

Gallery

Superblocks Offices

Learn More

OnSite Workspace

We’re fully in-person at our NYC HQ near Union Square

Typical time on-site: None

HQNew York NY

We're headquartered in Union Square with easy access to nearly every major subway line (L N Q R W 4 5 6). The neighborhood is a hub for both startups and established companies making it a great place to connect collaborate and enjoy some of the best food and coffee in the city.