Solutions Engineering Lead

About Zowie:

At Zowie we believe that buying online can feel like walking into your favorite local shop: personal friendly and easy. Top ecommerce brands (True Classic Modivo MediaMarkt et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support speak their brands’ voice drive customer loyalty and boost their revenue. With just 1 out of every 1000 website visitors talking to customer service globally we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.

As we continue to expand our reach across Europe and the US we're looking for a customer-focused technical leader to guide our Solutions Engineering team. Your mission: unlock the full potential of our platform for our customers.

Make Your Mark

Delivering impactful AI solutions isn't a one-size-fits-all venture. That’s why we’ve built Zowie to be a flexible extendable platform that meets a wide range of customer needs.

As the Solutions Engineering Lead you’ll ensure we implement our solutions quickly and effectively making sure every customer experience is seamless. You’ll also refine our internal processes to keep our team efficient and focused.

If you're driven by understanding customer needs and excited to create real value in a rapidly evolving AI landscape we'd love to hear from you.

What You'll Do

• Lead a team of ambitious Solutions Engineers and support their growth.

• Ensure smooth execution of multiple customer integration or enablement projects in parallel.

• Assist or take the lead on more complex technical integrations.

• Improve internal processes and tools to make the Solution Engineering team more effective.

What You Bring

• Strong coding skills proven in the development of production-grade applications.

• 3+ years of experience in NodeJS or similar backend technologies.

• Excellent communication skills to deeply understand customer needs and simplify complex technical concepts.

• Experience working directly with high-level customer stakeholders.

• Strong organizational and project management skills.

• Experience leading a team of engineers.

• A proactive self-starter attitude.

• Proficiency in English.

Bonus Points

• Experience with REST API or GraphQL integrations.

• Familiarity with TypeScript ReactJS.

• Experience with Ansible Docker Swarm or Kubernetes.

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time we work together support each other and focus on winning as a team.

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.

• Growing fast. You’ll have a lot of autonomy and impact as we grow.