Specialist Customer Service

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

For years, Abbott's medical device businesses have offered technologies that are faster, more effective, and less invasive. Whether it's glucose monitoring systems, innovative therapies for treating heart disease, or products that help people with chronic pain or movement disorders, our medical device technologies are designed to help people live their lives better and healthier. Every day, our technologies help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents, bare metal stents, guide wires, balloon dilatation catheters, imaging catheters and software, vessel closure devices and peripheral stents

Our location in Temecula, CA currently has an opportunity for a Customer Service Specialist.

WHAT YOU'LL DO:

• Maintain the SAPMD customer master records for a variety of customer types throughout multiple geographies across the Medical Device division of Abbott.
• Work as an active member of the master data team - managing workloads and sharing responsibilities where trained.
• Must be able to make decisions based on guidelines and will be held accountable for the customer master data maintained.
• The candidate will be an individual contributor that is willing and able to work in a team environment, sharing and assisting with workloads as needed and where trained.
• Strong communication skills are a must - both verbal and written.
• Master data and/or customer experience preferred.

MAIN RESPONSIBILITIES

The Senior Customer Service Representative will be the data owner for all customer requests including - new accounts, changes/modifications and/or archiving of accounts.

• Assists in maintaining other master data related to customers, (e.g. Payment Terms, Invoice Output Records, Freight Methods/terms, Listings/Exclusions, etc)
• Assists the team in managing Volume Purchase Agreements (VPAs).
• Performs research, verifications, and validations to determine a customers' status and feasibility of becoming a customer. Documents and maintains the information for auditing purposes.
• Resolves customer master issues with other departments such as Customer Service, Accounts Receivables, Pricing/Contracts, Field Personnel, Corporate Customs & Trade Compliance.
• Applies knowledge and understanding of the accounts to fully understand the impact of master data changes.
• Monitors and analyzes recorded impacts and other metrics; supports team members in the resolution of impacts, and recognizes trends in order to formulate changes in daily operations.
• Demonstrates the ability to work in a team environment, create/update department procedures and job aids, create/modify customer accounts as needed. May perform other duties as assigned.
• Takes initiative to develop, resolve and implement process improvements that enhance the master data groups' capability to deliver timely and effective customer service in area of expertise.
• Provides guidance and training to team members on the implementation of short and long-term system improvements.
• Leads projects cross-functionally when required.
• Give accurate direction and support to team leaders to facilitate successful completion of organization's targets and performance goals
• Assist with customer reporting, and analysis as required.

EDUCATION AND EXPERIENCE YOU'LL BRING:

• High School Diploma / GED
• Minimum 3+ years experience
• Must be able to comprehend written and verbal commands and provide data entry real time while speaking to customers. Must also be able to problem solve and promote teamwork.
• A minimum of 3 years business experience to include similar demonstrated abilities as they relate to the responsibilities stated above.
• Call center/master data and ERP systems experience preferred.

Skills required include:

• Excellent phone skills,
• Interpersonal skills,
• Keyboarding abilities,

• Excel skills.

• Must be able to communicate information accurately, clearly, concisely, and effectively both verbally and written (i.e. professional email etiquette).
• Demonstrated ability to effectively handle customer/peer situations and problem resolution while maintaining a professional attitude.
• Demonstrated project leadership abilities and a willingness to learn.

WHAT WE OFFER :

At Abbott, you can have a good job that can grow into a great career. We offer:

• A fast-paced work environment where your safety is our priority
• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal

The salary for this role is between:

$46,700 - $93,300

JOB FAMILY:

Customer Service

DIVISION:

AVD Vascular

LOCATION:

United States > Temecula : AWDC

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 10 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf