Specialist I Partnership Support

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. Powered by technology we are a three-sided marketplace that empowers providers augments insurance payors and serves patients. Following the mass increase in depression and anxiety the need for accessibility is more important than ever. To make our vision for mental healthcare a reality we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021 we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $328Mm in funding including our Series D at a $3B valuation from Sequoia Capital Transformation Capital TCV SignalFire Menlo Ventures Goldman Sachs Alternatives and others.

About The Role

We are looking for a Payor Partnership Support Specialist to join Grow Therapy! This position will be part of the Payor Partnership Support Team providing a best in class experience to our Payor Partner Clinicians and Clients. You’ll be part of a remote-friendly team of 13-15 teammates reporting directly to the team’s manager.

Your responsibilities will include:

• Answering live calls chats and emails from our clinicians and clients

• Collaborating with other teams within Customer Operations to help solve roadblocks for our stakeholders

• Working with the RCM and Engineering teams to find resolutions to bugs and billing issues

• Meet with your supervisor to discuss performance opportunities feedback and set performance goals

You’d be a great fit if...

• You have at least 2 years of experience in customer support (healthcare billing a plus).

• You have at least 1 year of experience assisting customers over the phone via live chat and email support.

• You can easily pivot and multitask

• You can adapt easily to an ever changing environment

• You are a high output high quality individual

• You have very high attention to detail

• You desire to work in a contact center environment

• You take initiative and have a can do attitude towards investigating and solving problems

• You are a naturally empathetic individual

• You have experience with and knowledge of health insurance/billing

• You stay cool calm and collected under intense interactions

• You have a consultative and empathetic attitude

• You have an intermediate level of technical understanding

• You have experience working with large databases and multiple tools simultaneously

Employment Type: Hourly Non-Exempt
Base Compensation: The hourly compensation rate for this position is:

Fully Remote Commitment: $24.03 per hour

This role is fully remote. Both arrangements include travel 2–3 times per year (e.g. company and department offsites).

If you don’t meet every single requirement but are still interested in the job please apply. Nobody checks every box and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical dental and vision insurance plus life and disability coverage.

• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.

• Financial Wellness: 401(k) program and equity opportunities.

• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals with tailored perks for both remote and in-office employees.

• Time Off to Recharge: Flexible PTO 12 paid holidays and a full winter break week.

• Wellness & Development: Annual stipends to put towards personal & professional growth.

• Mental & Physical Health Support: No-cost access to therapy through the Grow platform weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical Headspace and Talkspace).

• Extra Perks: Pet insurance discounts commuter benefits and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box we encourage you to apply. At Grow we value diverse experiences transferable skills and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Use of AI Tools: By submitting your application you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically we use a third-party AI tool Gem to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work or would like more information about how your application will be processed please contact us at [email protected]. If you require an accommodation due to a disability or have concerns about the use of AI in the hiring process please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

What We Do

Grow is a mental health platform built to enable progress. We see technology not as a layer on top of care but as the connective tissue that helps it grow — and we believe that building it is some of the most important work there is.We are not only for crisis. We are for all the moments when someone decides they want more. More support more clarity more tools. Because mental health isn't a destination. It's a practice. And we are building the platform the products and the partnerships to make that practice possible for everyone.We are more than a marketplace — bringing together clinical expertise always-on tools and deep insights to help clients improve their lives providers build practices they're proud of and businesses offer demonstrably more effective and efficient care. So far 15 million sessions have started on Grow with 220M lives covered. Each one a step forward for someone somewhere building the life they've always wanted.Like the people we serve we are in a process of becoming. Solving one problem. Making progress. Moving on to the next. Our founders come from Harvard Medical School Stripe and Blackstone — pairing bold vision with a culture of balance belonging and whole-person wellness. We're proud to be backed by Sequoia Capital Goldman Sachs Alternatives TCV Transformation Capital SignalFire and Plus Capital.Progress doesn't happen on its own. It happens because of talented individuals who build for the people they love.

Why Work With Us

At Grow Therapy we believe well-being isn’t just a perk—it’s part of how we work. From clinicians to engineers every voice helps shape the care we build. Our mission-driven team is rethinking mental health care supported by flexible PTO paid winter recharge mental health breaks no-cost therapy through our platform and wellness perks.

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