Specialist III Enrollment Operations

About The Role

The Delegated Credentialing Specialist is a core member of Grow Therapy's Enrollment Operations team responsible for managing the full lifecycle of delegated credentialing agreements with health insurance payors. This role sits at the intersection of compliance payor relationships and operational execution - and is critical to maintaining Grow Therapy's ability to contract and operate under delegated contracts at scale. The ideal candidate brings deep familiarity with NCQA standards delegated oversight requirements and the audit processes that govern delegated agreements and can operate with a high degree of autonomy in a fast-moving environment.

• Manage end-to-end delegated credentialing operations across an assigned portfolio of payors including pre-delegation audits ongoing compliance quarterly reporting and annual audits
• Serve as the primary point of contact for delegated payor relationships handling communications data requests and issue resolution with cross-functional teams
• Prepare coordinate and execute both pre-delegation and annual credentialing audits ensuring documentation files and processes meet NCQA and payor-specific standards and resolve any Corrective Action Plans identified during audits
• Develop and maintain audit-ready credentialing files including primary source verification documentation credentialing committee records and adverse action tracking
• Build and deliver reporting packages for submission to delegated entities & payors including monthly delegated rosters annual audits and credentialing activity summaries on required cadences
• Coordinate with internal stakeholders (enrollment partnerships RCM legal & compliance special projects) to ensure provider data is accurate and current across systems and perform regular roster reconciliations with delegated entities
• Assist in the review and expectations of new Delegated Contract Agreements and implement processes to meet new DCA obligations
• Track regulatory and accreditation changes (NCQA state-specific requirements) to ensure compliance with regulatory guidelines & industry standards

You’d be a great fit if…

• You have 2-5 years of enrollment or credentialing experience with at least 2 years of experience with delegated credentialing
• You have working knowledge of NCQA credentialing standards
• You’ve demonstrated experience preparing for and participating in delegated credentialing audits
• You have the ability to manage multiple payor relationships and deadlines simultaneously without close supervision
• You have high attention to detail with strong documentation habits
• You’re comfortable working cross-functionally and communicating clearly with both operational peers and payor contacts
• You have experience in a high-growth or tech-enabled healthcare environment (preferred); telehealth or behavioral health background is a plus

Employment Type: Hourly Non-Exempt 
Base Compensation: The hourly compensation rate for this position is:

Fully Remote Commitment: $28.84 per hour

This role is fully remote. Both arrangements include travel 2–3 times per year (e.g. company and department offsites).

If you don’t meet every single requirement but are still interested in the job please apply. Nobody checks every box and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format 

What We Do

We see technology not as a layer on top of care but as the connective tissue that helps it grow. Grow Therapy is an online therapy platform that helps you find a therapist who gets you—and takes your insurance. Grow was founded to create end-to-end systems that make therapy easier on both sides: helping therapists launch and grow thriving private practices by removing the friction of credentialing billing and insurance so they can focus on care and helping clients actually find and afford it. Our founders come from Harvard Medical School Stripe and Blackstone and bring Grow’s mission to life from the inside out pairing bold vision with a culture of balance belonging and whole-person wellness. We believe change starts by empowering therapists. Grow’s smart platform helps independent providers build sustainable practices by handling credentialing billing and referrals so they can focus on what matters. With business tools a supportive clinical community and opportunities like CE events and speaking engagements Grow helps therapists practice with more autonomy and less administrative strain reducing no-shows increasing demand and creating more space for care. We then help people find those licensed therapists who reflect their lived experience whether that means shared racial or cultural background language identity or life stage. Our platform makes it easy to search by specialty availability and insurance so clients can book care that fits their life and budget. Today Grow supports thousands of therapists and prescribers across all 50 states and has delivered care to over 1 million clients. We’re in-network with 100+ major insurers including Aetna Cigna Medicare Medicaid and UnitedHealthcare and have raised more than $178M from leading investors like Sequoia Capital Goldman Sachs Alternatives TCV Transformation Capital SignalFire and Plus Capital. We believe in benefits that support the whole you. That means two hours each week to care for your mental health free access to therapy through Grow $500 learning and $300 wellness stipends a $1000 remote office setup free in-office meals and flexible PTO with a paid December recharge week. We’re building the future of mental healthcare and that starts with how we care for our own team. If you’re excited by bold challenges and meaningful impact Grow with us.

Why Work With Us

At Grow Therapy we believe well-being isn’t just a perk—it’s part of how we work. From clinicians to engineers every voice helps shape the care we build. Our mission-driven team is rethinking mental health care supported by flexible PTO paid winter recharge mental health breaks no-cost therapy through our platform and wellness perks.

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