Specialist, Luminate Online (Remote)

The physical location for the candidate selected must be within the contiguous United States.

About Susan G. Komen

Susan G. Komen brings a 100% virtual working environment and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way in funding groundbreaking research, community health initiatives, and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, outreach, and public policy initiatives in order to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It's encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What You'll Be Doing in the Role of a Luminate Online Specialist

Develops, coordinates, and executes a comprehensive services plan for community development staff that utilizes Komen's shared fundraising and website tools. Primary tools include Blackbaud's Luminate Online, Donor Drive, WordPress, Salesforce, Volunteer Management System, etc. Services provided may include website content management, peer-to-peer and other event tool configuration and administration, email campaign creation and audience segmentation, and reporting/analysis.

What You Will Bring to the Table

Conducts regularly scheduled meetings with Community development staff to define the scope of Service needs.

Assesses system usability and user requirements to identify and meet evolving community development needs.

Configures peer-to-peer fundraising event registration sites to meet local market specifications.

Builds and delivers email campaigns, messages, and segmented targeted audiences for communication with local market constituents.

Sets up local ticketed or RSVP event registration sites, such as Galas or Luncheons.

Creates and runs reports in fundraising and CRM tools.

Serves as a functional expert on CRM and fundraising systems; recommends ways to optimize use of these systems to enhance business results and follows through to ensure that users are empowered to use the technology. Provides technical expertise and ongoing support.

Pursues and achieves cost-effective and efficient solutions, always promoting a lowest cost of ownership for community staff. Collaborates in finding solutions, achieving quality work, and delivering on-time solutions.

Maintains high sensitivity when addressing customer issues, concerns, and needs.

Collaborates with internal business units to identify best practices and works to incorporate them into the services plan.

Periodically performs tasks or coordinates support calls during non-business hours.

All other duties as assigned.

We Already Know You Will Also Have

The ideal candidate will have: (Describe minimum (type and amount) of experience required for competent performance in the job)

Work Experience: 2 - 5 years

Bachelor's Degree: (MIS, Computer Science, related field, or equivalent is preferred)

The candidate should have exceptional customer service skills, and the ability to problem solve during a conversation. This person should be a self-motivated individual, with the ability to meet task deadlines and drive for results with minimal direction from their direct supervisor.

Travel requirements required outside of your home office will be minimal, depending on our business needs.

So what's in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures. This is what Komen provides away from the computer:

Competitive salary $42K to $62K, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget. Exact salary offers will be determined by factors such as the candidate's skills, experience and geographic location.

Health, dental, vision, and a retirement plan with a 6% employer match

Generous Paid Time Off Plan

Flexible work arrangement in a fully remote working environment

Bi-weekly work from home stipend

Parental leave

Tuition Reimbursement

A culture of learning and development

And so much more!

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home-based are determined by the organizational needs of each department.

Susan G. Komen is fair and equal in all of its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status or sexual orientation. Additionally, we embrace Diverse Teams & Perspectives and we find strength in the diversity of cultural backgrounds, ideas, and experiences.

SORRY NO AGENCIES

#LI-REMOTE

The physical location for the candidate selected must be within the contiguous United States. In the event a move is expected to occur by the candidate selected, it must be approved by Komen's HR team prior to the move.