Specialist, SaaS Solutions

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

We are seeking an Applications Support SaaS Specialist role to join our growing Business Applications team, where a successful candidate will build, maintain, and improve our multiple SaaS applications in the Finance & HRIS domain as a technical subject matter expert. This role requires hands-on development experience with a passion for learning new tools and technology.

You will collaborate with the PMO, IT Operations, and cross-functional business departments to analyze system requirements or issues and provide solutions to ensure high levels of performance and security. You will also be actively involved in improving our overall SaaS applications management, support, and enhancement processes and identifying ways to continuously advance our apps.

Ultimately, you should be able to translate our internal business needs into high-quality SaaS systems. If you’re interested in discovering and implementing SaaS technologies, features, and functionality at an exciting, high-growth company, we’d like to meet you.

StackAdapt is a remote-first company, we are open to candidates in Canada for this position.

What you'll be doing:

• Obtain an in-depth working knowledge of our current Saas applications, business processes, and systems integrations employed to run the operations of the company
• Provide application support​ and technical administration of Saas applications
• Proactively monitor applications and seek to improve application availability, quality, and performance by maintaining Service Level Agreements (SLAs) and participating in required on-call support
• Assist with deployment of SaaS application patches and updates
• Analyze, design, develop, test, and deliver business system process solutions to meet business requirements across Finance, Marketing, Sales, and People dept stakeholders
• Resolve issues related to business use of systems or processes by working with business owners and SaaS vendors to find acceptable solutions
• Support implementation of enterprise & system level architecture and integrations

What you’ll bring to the table:

• 3-5 years of experience dedicated to business application support & enhancements with a proven track record of successful delivery in a scaling enterprise environment
• Minimum 3 years of hands-on technical experience in implementing and supporting SaaS business applications in Finance & HRIS domains such as Sage Intacct ERP, NetSuite, ZIP, HiBob, Workday, CaptivateIQ, Navan etc
• Technical background in integration tools like Zapier/Workato and native APIs to enable workflows and data feeds between 3rd-party SaaS platforms and point solutions
• Proficiency in multiple programming languages (e.g., Java/HTML/CSS/JavaScript/Python/ SQL/SSJS/Apps Script) to support SaaS applications and Integrations
• Motivated self-starter & quick learner who can effectively work in an accelerated environment and manage multiple, concurrent priorities to get stuff done
• Analytical thinker and problem solver with excellent communication and troubleshooting skills 
• Ability to build relationships and partner with 3rd-party SaaS vendors to achieve beneficial business outcomes

StackAdapters Enjoy:

• Highly competitive salary
• RRSP matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Full benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

Ad Age Best Places to Work 2024

G2 Top Software and Top Marketing and Advertising Product for 2024

Campaign’s Best Places to Work 2023 for the UK

2024 Best Workplaces for Women and in Canada by Great Place to Work®

#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

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