The Specialty Pharmacy Liaison coordinates pharmacy services for patients engaging with them to improve prescription capture and assist with financial aid while ensuring smooth communication between patients providers and pharmacy staff.

Requisition Number: 2346203
Explore opportunities with CPS part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS you'll work alongside our team of more than 2500 pharmacy professionals technology experts and industry leaders to drive superior financial clinical and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together.
Schedule: This full time non-exempt position will work a minimum of 40 hours per week Monday through Friday from 8:00am-4:30pm.
About the Facility: Sky Lakes Medical Center is a 176-bed non-for-profit internationally accredited acute care teaching hospital serving more than 80000 people in Klamath and Lake counties in Oregon and Modoc and Siskiyou counties in northern California. As the only hospital in a 10000 square mile area Sky Lakes combines small town charm with big-city medical expertise. CPS Solutions LLC has partnered with the hospital to manage the day to day operations of this pharmacy. This position is an employee of CPS Solutions LLC.
About the Pharmacy: Pharmacy hours are Monday through Friday from 8:00am-4:30pm
As a full-time non-exempt Specialty Pharmacy Liaison you will engage directly with patients to coordinate pharmacy services through the health system's specialty and retail pharmacy. Acting as a bridge between patients providers and the pharmacy this role focuses on improving prescription capture providing follow-up counseling and ensuring smooth communication. Key duties include processing prior authorizations assisting with financial aid updating clinical data and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.
Primary Responsibilities:

• Greeting patients upon arrival to the clinic
• Explaining the benefits of our specialty pharmacy and successfully enrolling patients into the program
• Performing all insurance benefit investigations prior authorization claim rejects overrides etc.
• Working with patients to find financial aid (grants manufacture programs discount cards etc.) to ensure they have access to the medications they need
• Data/order entry and verification of patient information
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome. This includes:
  • Conducting outbound phone calls for patient support adherence checks and refill reminders
  • Appropriately triaging any clinical questions to the appropriate clinician (pharmacist nurse or provider)
  • Participating in conference and workshops to help promote CPS

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High school diploma or equivalent
• Registered or the ability to become registered as a pharmacy technician in the State of Oregon
• Experience interacting with physicians nurses and other healthcare professionals (preferably in a medical clinic)

Preferred Qualifications:

• Experience as a pharmacy liaison/technician
• Experience in a health systems specialty pharmacy as an in-clinic technician
• Experience working with various disease states
• Knowledge of benefit investigations prior authorization support and patient financial assistance work
• Proficiency in Microsoft Office products EMR systems (EPIC Cerner or Meditech) and dispensing systems (QS1 RX30 or Computer Rx)

Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.