Sportsbook Manager (Raynham Park)
Job Description
Job Description
WELCOME TO THE EMPIRE! Sportsbook Manager is responsible for effectively managing operations at the sportsbook, by fostering a high-performing, welcoming environment focused on providing superior customer service and ensuring all regulatory compliance, AML/BSA reporting practices, policies, and procedures are adhered to.
DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):
Assistant Manager(s), Supervisors, Ticket writers
Essential Job FUNCTIONS:
EDUCATION AND EXPERIENCE:
COMPETENCIES:
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
WELCOME TO THE EMPIRE! Sportsbook Manager is responsible for effectively managing operations at the sportsbook, by fostering a high-performing, welcoming environment focused on providing superior customer service and ensuring all regulatory compliance, AML/BSA reporting practices, policies, and procedures are adhered to.
DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):
Assistant Manager(s), Supervisors, Ticket writers
Essential Job FUNCTIONS:
- Effectively manage the day-to-day activities and business levels of the sportsbook, including but not limited to:
- Hiring, scheduling, training, and mentoring of staff
- Ensuring Sportsbook staff is operating in a manner that follows Company policies and procedures
- Ensuring compliance of all state gaming agency regulations and applicable federal rules and regulations
- Demonstrate leadership and ensure operational effectiveness to yield success
- Generate opportunities to maximize handle, profitability, and promotion of the Brand
- Develop relationships with customers and ensure they feel welcomed by all team members, whether patronage is regular or infrequent, by promoting superior customer service
- Ensure betting control guidelines are adhered to within the sportsbook.
- Foster an environment focused on regulatory compliance and proper AML/BSA reporting practices and providing necessary Coaching and Discipline, as needed
- Develop skills and knowledge of the sportsbook team
- Plan and execute an effective staffing model, keeping in line with an approved budget
- Manage all aspects of sports betting equipment, escalating as necessary
- Provide support to team members to handle customer complaints/disputes
- Oversee day-to-day operational tasks (ex. Kiosk drops, cash accountability, managing of supplies, monitoring sheets, forms, etc.)
- Oversee the monitoring of back-office statuses and functions
- Establish and maintain effective and professional working relationships with internal and external contacts
- Interact daily with senior leadership of our casino partners to serve as a brand ambassador to both sportsbook and casino patrons alike
- Act as an ambassador for the property to help promote sports wagering via our retail, kiosk, and mobile platforms
- Promote a positive image for the company within the industry and community
- Additional duties as assigned
EDUCATION AND EXPERIENCE:
- 2+ years of management experience in a retail environment, preferably in a sports book
- Must be able to work independently with minimal supervision
- Must be confident in one's ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities
- Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)
COMPETENCIES:
- Prior work experience in a sportsbook is highly preferred
- Ability to motivate, lead, and mentor staff members
- Effective communication skills, both written and verbal
- Professional appearance and demeanor
- Self-starter attitude who shows initiative
- Committed to delivering an elevated level of customer service
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to stand for extended periods of time.
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time.
- Must be able to twist, bend or reach with no significant boundaries.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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Date Posted
02/18/2023
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Subjectivity Score: 0.8
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