Responsibilities: 

• Acts as the window into CWAN for our clients ensuring that CWAN is meeting and exceeding our clients’ expectations.

• Understand your client’s strategic priorities and activate CWAN resources across sales products and operations in support

• Ensures client engagement from the daily user to the decision-maker level of the client.  

• Plan and oversee the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients. 

• Manages Client Engagement Model & client health reporting.  

• Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures).  

• Manages delivery metrics. 

• Provides guidance and mentorship to analysts.  

• Providing training to clients. 

• Coordinates and is involved in resolution of daily client inquiries and projects. 

• Develop client relationships and expands network at those organizations understanding client business and product needs.  

• Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs.  

• Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support. 

• Maintain knowledge of product enhancements and the changing investments accounting industry.  

• Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering. 

Required Skills: 

• Working knowledge of financial services and investment accounting.  

• Working knowledge of structured products derivatives fixed-income securities etc. preferred. 

• Self-starter proactively seeks out solutions and expertise. 

• Able to execute in a fast paced and sometimes ambiguous environment. 

• Strong computer skills including proficiency in Microsoft Office.  

• Excellent attention to detail and strong documentation skills.  

• Outstanding verbal and written communication skills.  

• Strong organizational and interpersonal skills. 

• Exceptional problem-solving abilities.  

Education and Experience:   

• Bachelor's degree in accounting or similar field or relevant experience in Investment. Management Insurance FinTech Investment Accounting Financial Services or Investment Operations. 

• 5+ Years of experience. 

Salary Range

$85000 - $120000 USD Annual

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law compensation will be determined based on relevant experience other job-related qualifications/skills and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role benefits include: health/vision/dental insurance 401(k) PTO parental leave and medical leave STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.