Job Description
Key Responsibilities:
- Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
- Become proficient in all platforms systems and tools used to maintain client records transactions documentation and relevant data
- Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
- Manage high volume of tasks in a timely and efficient manner
- Identify client needs research issues and provide solutions and/or alternatives
- Build sustainable relationships and engage clients by providing best-in-class service
- Meet and/or exceed established key performance criteria
- Provide excellent client service and advocacy
- Work across the organization as needed to resolve client requests
- Assist clients with the onboarding process by providing status of application and registration process guidance of next steps and answer any questions
- Perform outbound client calls regarding account status and follow ups
- Effectively communicate to the client how to use any of our client facing tools
- Perform other duties as deemed necessary by management
Qualifications
- High School Diploma or GED required; College degree preferred (or equivalent experience)
- Minimum of 4 years of customer service experience or the equivalent
- Salesforce experience a strong plus
- Auction and/or logistics/transportation knowledge a strong plus
- Excellent oral and written communications skills particularly in a phone or email context
- Attention to detail and follow-through
- Demonstrated ability to adapt in a changing environment
- Ability to multi-task within a fast-paced high energy dynamic and demanding environment
- Demonstrated experience being a customer-focused service-oriented professional
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave time off to vote jury duty leave volunteer time off military leave and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike Cox Automotive employees are transforming the way the world buys owns sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical dental vision) retirement planning (401(k)) and paid days off (sick leave parental leave flexible vacation/wellness days and/or PTO). For more details on what benefits you may be offered visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age race color religion or creed national origin or ancestry sex (including pregnancy) sexual orientation gender gender identity physical or mental disability veteran status genetic information ethnicity citizenship or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT CPT STEM/OPT or visa sponsorship now or in future.
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge skills and abilities. Position may be eligible for additional compensation that may include commission (annual monthly etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave time off to vote jury duty leave volunteer time off military leave and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Top Skills
What the Team is Saying
What We Do
For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work but for those that can be performed remotely we offer flexibility.
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Date Posted
04/08/2026
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