Sr. Customer Success Manager Ad Measurement

What you will do:

• Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals
• Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience
• Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities. 
• Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts also focusing on maximizing their ROI and capturing growth opportunities
• Partner with internal Services teams such as Insights Management and Technical Project Management to grow accounts and triage issues as they arise
• Optimize the customer experience by identifying reporting and recommending product improvements
• Partner with clients to understand business and contract goals and associated with key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and to deliver against those goals
• Drive rapid usage and adoption of the product applicable new features and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization
• Develop “raving fans” within the client base to co-author win stories case studies and other partnership tactics with Product Marketing and/or Customer Marketing
• Gain an expert understanding of DISQO’s CX Platform and associated Product components
• Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage adoption and stickiness

What you bring to the role:

• 8+ years of customer-facing experience including 5+ years of direct commercial responsibility
• Brand Measurement expertise inclusive of Brand Lift Measurement
• Successful track record of building nurturing and growing mid-size to enterprise clients including including working directly with Fortune 2000 brands and with Brand through Agency-driven relationships
• Strong presentation problem-solving and analytical skills
• Ability to manage multiple projects under tight deadlines
• Ability to anticipate think strategically develop and execute creative solutions for complex customer needs
• Excellent written and verbal communication skills
• Experience working cross-functionally with other teams

Preferred Qualifications:

• Previous experience working in with a brand lift and ad measurement solution
• Degree in Business Marketing Social Sciences or other relevant fields
• Passion for learning new skills and concepts
• Proven success working in a fast-paced dynamic and evolving environment
• Experience working cross-functionally with other teams specifically Professional Services organizations.
• BA/BS degree

What We Do

DISQO’s mission is to build the world’s most trusted ad measurement platform that fuels brand growth. The world’s largest brands agencies and media companies trust DISQO for expert insight and AI-driven intelligence about their advertising performance across all platforms. We capture people’s sentiments and journeys connecting them with the brands they value and the media they consume. With this identity-based approach brands gain more accurate and authentic insight so they can create more meaningful interactions. Founded in 2015 and headquartered in Los Angeles DISQO is recognized as a hyper-growth tech startup and one of the best places to work in the US with more than 270 team members globally. Follow @DISQO on LinkedIn and Twitter/X.

Why Work With Us

At DISQO we don’t just hire talent—we champion it. We unlock potential fuel growth and raise the bar. Our culture thrives on curiosity creativity and courage. Respect is non-negotiable collaboration is instinctive and impact is expected. Here you grow lead and redefine what’s possible.

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