Sr. Customer Success Manager

Skillsoft is seeking an experienced Senior Customer Success Manager (CSM) to be a strategic advisor responsible for driving skills-based outcomes in our Solutions Organization. In this role you will have the opportunity to lead outcome-based executive level conversations tied to business priorities not just learning activity.

RESPONSIBILITIES

• Strategic and Executive Engagement
• Translate customer goals into clear success plans with measurable impact
• Advise on skills-based workforce transformation not just learning programs

Platform Solution & AI Confidence

• Mastery of our solutions and be an expert in the evolving product offering
• Speak Credibly about AI-enabled capabilities and limitations
• Explain "why this matters" in practical business terms
• Guide customers through ethical responsible adoption conversations

Skills Intelligence & Workforce Strategy Fluency

• Confidently explain skills vs. competencies job architectures and proficiency models
• Guide customers through taxonomy decisions benchmarks and readiness planning
• Articulate the value to the customer of each of these approaches

Data-Led Insights and Decision Making 

• Use data to prioritize risk opportunity and expansion conversations
• Interpret dashboards and metrics to tell a clear story
• Tie Engagement and adoption data back to business outcomes

Cross Functional Orchestration

• The quarterback across Product Professional Services (PS) Sales and Support
• The voice of the customer at the account level into roadmap and prioritization discussion by feeding product and pricing teams with monetizable insights
• A partner in shaping repeatable plays and best practices

Commercial Acumen & Growth Strategy

• Understand commercial levers and account economics  
• Identify growth signals tied to maturity and outcomes
• Confidently partner with Sales on timing readiness and value

Change Management & Customer Enablement 

• Lead customers through change ambiguity and new operating models
• Prepare customers ahead of launches and transitions
• Reinforce adoption through structured enablement and reinforcement

Skills & Qualifications Required

• 8+ years of professional B2B Customer Success Manager experience with a Bachelor’s degree or commensurate experience
• Expertise in being a strategic advisor have a solution mindset experience in customer relationship management to include strengthening C-suite connections and cultivating customer champions.
• Proficient in Salesforce Business Intelligence tools MS Office Suite and Customer Success Platform experience such as Gainsight or Churnzero
• Excellent communications skills with robust Executive presentation experience
• Operational rigor with the ability to drive data-led insights and decision making as well as conduct regular pipeline and performance reviews
• Deep understanding of and comfortable operating in an AI-enabled skills based environment
• Strategic thinking and problem-solving with the ability to confidently lead customers through change and platform evolution
• Location: West Coast to Central US (Chicago & Colorado preferred)
• Ability to Travel up to 20-30%

Target base salary range for this job requisition is anticipated to be approximately $85000 - $115000 annualized with average on target earnings including commissions of approximately $110 500- $149500 annually. 

We also offer Enterprise benefits including but not limited to: medical dental vision and paid time off

The company may modify salaries salary ranges and/or Pay Plans from time to time as it deems necessary.

What We Do

Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work overcome critical skill gaps drive demonstrable behavior change and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium original and authorized partner content including one of the broadest and deepest libraries of leadership & business skills technology & developer and compliance curricula. With access to a broad spectrum of learning options (including video audio books bootcamps live events and practice labs) organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio its award-winning AI-driven immersive learning platform purpose built to make learning easier more accessible and more effective. Learn more at www.skillsoft.com. Skillsoft provides a comprehensive selection of cloud-based corporate learning content including courses videos books and other resources on Leadership Development Business Skills Digital Transformation Technology & Developer and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience assists in accelerating learning.

Why Work With Us

We are all about “Making Work Matter” and strongly believe in the life changing impact of learning. Our team is passionately focused on helping people achieve their fullest potential through learning and development. We are always looking for game changers wanting to make an incredible impact within a purpose driven environment.

Gallery