Sr Dir Inbound Product Mgmt

ServiceNow

Sr Dir Inbound Product Mgmt

Posted An Hour Ago

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Hiring Remotely in Washington DC USA

Remote or Hybrid

255K-445K Annually

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

Lead and grow a product management team to define design and deliver next-generation cloud infrastructure and automation. Set vision and roadmap collaborate with architects and engineering drive execution measure success with data and ensure scalable secure reliable solutions while integrating AI and reducing operational friction.

Summary Generated by Built In

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:

The ServiceNow Global Cloud Services team is responsible for all aspects of Cloud Infrastructure through zero touch automation. We are looking for a leader to take us to the next level of Cloud infra scale performance and reliability through innovations and automations. This is a very strategic position for our company. As a Sr. Director of Product Management you will be in a position to hire the best team possible lead cloud infra innovation influence product direction define architecture and ensure quality of product.
As a Sr. Director of Product Management you will be responsible for leading a team of Product Managers in the ideation defining designing and development of next generation of cloud infra platform and automations. You will lead by example on solving tough technical challenges and complex business problems in a high energy startup like environment with experienced industry leaders and with a highly collaborative team.
This role will require you to interface with various internal departments understand their business needs and deliver highly reliable and easy to use solutions that enhances business efficiency. The successful candidate will have an established background in defining product and roadmap focusing on bottom-line and top-line developing mission critical software solutions a strong technical ability excellent project management and communication skills and a motivation to achieve results in a fast-paced environment.

Qualifications
To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
Establish a compelling vision for the ServiceNow Cloud and provides thought leadership to all ServiceNow product lines.
Drive product roadmap to deliver innovation collaborating closely with different product lines and drive to a common goal.
Work closely with architects and engineering directors to design reliable secure and scalable solutions while ensuring a frictionless user experience.
Takes a data-driven approach in defining success metrics prioritizing requirements and communicating plan progress and success across a cross-functional team.
Drive execution and delivery by managing dependencies and plans across a breadth of different teams across ServiceNow.
Strong Interpersonal skills to effectively drive projects and initiatives in Cloud and products organization
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
Management of resources staffing mentoring and leading a best-of-class engineering team.
Strong problem-solving debugging skills and an aptitude for learning new technologies
10-15 years of product management engineering or relevant industry experience in high tech or strategic consulting firms

Desirable

Experience with cloud platforms like Amazon OpenStack Azure
Experience with ServiceNow Platform
Experience working with a continuous integration continuous deployment environment
Experience developing scalable and distributed systems with either Java/C++/C# and scripting language JavaScript/Python/Ruby/PHP/ Perl in a UNIX or Windows environment

JV20
For positions in this location we offer a base pay of $254500 - $445400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Skills Required

Experience leveraging or critically evaluating AI integration into workflows and decision-making
Establish and communicate a compelling vision for cloud product strategy
Drive product roadmaps and collaboration across product lines to deliver innovation
Work with architects and engineering to design reliable secure scalable solutions with excellent UX
Data-driven approach to define success metrics prioritize requirements and communicate progress
Drive execution and manage dependencies across multiple teams
Strong interpersonal written and verbal communication skills to present technical information clearly
Management of resources staffing mentoring and leading high-performing engineering/product teams
Strong problem-solving and debugging skills and aptitude for learning new technologies
10-15 years of product management engineering or relevant industry experience
Experience with cloud platforms like Amazon (AWS) OpenStack or Azure
Experience with the ServiceNow Platform
Experience working in CI/CD environments
Experience developing scalable/distributed systems with Java C++ C# and scripting languages (JavaScript Python Ruby PHP Perl) on UNIX or Windows

What the Team is Saying

ServiceNow Compensation & Benefits Highlights

Healthcare Strength—Multiple medical plan options mental‑health resources and strong coverage signals are emphasized. Fertility and family‑planning benefits further broaden the health package.
Leave & Time Off Breadth—Flexible PTO paid volunteer time and company‑wide Wellbeing Days are highlighted. Paid holidays and shutdowns enhance recharge opportunities.
Equity Value & Accessibility—Equity grants (RSUs) and an Employee Stock Purchase Plan are standard components of total rewards. Donation matching and learning support complement long‑term value building.

Learn more about ServiceNow's Compensation & Benefits →

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The Company

HQ: Santa Clara CA

29000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible