Sr Director Customer Education Portfolio

We are seeking a visionary Senior Director with a strong product mindset to lead Dynatrace’s global Customer Education function.

In this strategic leadership role you will transform how customers learn adopt and scale Dynatrace across complex enterprise environments. You will define and execute an AI-driven education and enablement strategy that accelerates customer value drives platform adoption and contributes directly to retention and growth. Partnering closely with cross-functional leaders you will deliver scalable high-impact learning experiences that enable customers to achieve measurable business outcomes.

Key Responsibilities

• Define and execute a global Customer Education and Enterprise Enablement strategy aligned with business growth objectives
• Build and scale enterprise adoption programs and repeatable enablement frameworks for complex customers
• Lead AI-driven learning innovation delivering personalized data-informed education experiences at scale
• Oversee Dynatrace University including digital learning instructor-led training certifications and role-based learning journeys
• Partner cross-functionally with Customer Success Product GTM and Services to embed enablement across the customer lifecycle
• Establish and track KPIs that connect education to adoption consumption retention and expansion
• Lead and develop a high-performing global team while influencing senior stakeholders and driving innovation

Required Experience:

• 12+ years of experience in customer education enablement or post-sales strategy within enterprise SaaS or technology
• 6+ years of experience leading global cross-functional teams

Preferred Experience:

• Proven track record of driving enterprise adoption and measurable customer outcomes
• Deep experience working with large complex enterprise customers
• Expertise in digital learning enablement strategy and customer adoption models
• Experience leveraging data analytics or AI to improve learning or adoption outcomes
• Strong executive presence with the ability to influence senior stakeholders
• Experience in observability cloud platforms or enterprise software
• Experience building certification programs or customer academies
• Familiarity with digital adoption platforms and modern learning technologies
• Experience integrating product usage data into learning and enablement strategies

• A one-product software company creating real value for the largest enterprises and millions of end customers globally striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also in other areas like marketing design or research.
• A team that thinks outside the box welcomes unconventional ideas and pushes boundaries.
• An environment that fosters innovation enables creative collaboration and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential promoting your strengths and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities expertise and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation company-sponsored premium benefits medical dental vacation/holidays company matching 401(k) Plan etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race sex color gender identity religion national origin ancestry citizenship physical abilities age sexual orientation creed disability status veteran status pregnancy genetic status or any other characteristic protected by law. If your disability makes it difficult for you to use this site please contact [email protected]. Dynatrace participates in E-Verify participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position please upload your resume/CV.

What We Do

Dynatrace lets customers understand their business like never before so they can see beyond the complexity find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software our Al-driven insights cut through the noise allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture fueled by curiosity openness and authenticity drives our pursuit of innovation and excellence in crafting the Dynatrace platform.

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