Job Description
Team: Project Management
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Director, Professional Services in United States.
This is a senior leadership role responsible for driving the performance, strategy, and evolution of a high-impact Professional Services organization within a global software environment. The position oversees complex, high-touch consulting engagements that directly influence partner success, adoption, and long-term value realization. You will lead multidisciplinary teams including consultants, project managers, and technical services professionals, ensuring consistent delivery excellence across enterprise-level implementations. The role blends operational leadership with strategic ownership, requiring a strong focus on execution discipline, scalability, and continuous improvement. You will also play a key role in shaping service offerings, including flagship consulting programs, while embedding AI and automation into delivery models. Operating in a highly collaborative, cross-functional environment, this role partners closely with executive stakeholders across product, sales, finance, and customer success.
Accountabilities:
- Lead and manage the Professional Services organization, including consultants, project managers, and technical services teams, ensuring high-quality execution of complex consulting engagements
- Own the execution and continuous evolution of flagship consulting offerings, including methodology, playbooks, enablement, and delivery governance frameworks
- Define and enforce delivery standards, SOW scoping discipline, change control processes, and operational best practices to ensure consistency and accountability
- Establish and manage operational cadence, including business reviews, forecasting, capacity planning, risk management, and performance reporting
- Drive AI and automation initiatives to improve service efficiency, scalability, delivery quality, and data-driven insights
- Oversee performance management across key KPIs including utilization, margin, partner satisfaction, adoption, time-to-value, and retention impact
- Partner cross-functionally with Sales, Product, Customer Success, Support, Finance, and Operations to ensure alignment, seamless handoffs, and improved partner outcomes
- Lead strategic planning efforts including organizational design, talent strategy, capacity modeling, and integration of acquired capabilities
- Act as an executive escalation point for complex delivery challenges and high-impact partner issues
- Represent the organization in strategic programs, industry forums, and partner engagements while monitoring market trends to inform continuous improvement
- 10+ years of experience in Professional Services, Consulting, or related customer delivery leadership roles within a technology or SaaS environment
- Proven experience leading large, multidisciplinary delivery organizations (consultants, project managers, and technical teams)
- Strong background in managing complex enterprise or high-touch consulting engagements
- Demonstrated ability to build scalable service delivery models, governance frameworks, and operational excellence programs
- Experience with AI, automation, or digital transformation initiatives in service delivery environments
- Strong financial and operational acumen, including experience managing utilization, margins, and performance metrics
- Excellent leadership skills with a track record of coaching, developing, and retaining high-performing teams
- Strong cross-functional collaboration and stakeholder management skills at executive level
- Exceptional communication skills, with the ability to influence senior leaders and drive alignment across organizations
- Ability to operate in fast-paced, evolving environments with a strong focus on execution and outcomes
- Competitive executive compensation package aligned with experience and responsibilities
- Remote-first work model with flexibility across the United States (and select Canada locations)
- Performance-based incentives and bonus opportunities
- Comprehensive health, dental, vision, and mental health coverage
- Retirement savings plan and financial wellness benefits
- Paid time off and flexible holiday structure
- Strong focus on career development, leadership growth, and internal mobility
- Opportunity to shape a global professional services organization and drive strategic transformation
- Exposure to enterprise-scale customers and industry-leading SaaS solutions
- Inclusive, values-driven culture emphasizing diversity, innovation, and collaboration.
Requirements:
Benefits:
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Date Posted
05/06/2026
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